Solution Engineer

Jobtailor; São Paulo; Presencial; BRL 120 000 - 220 000; Tempo integral

Resumo da oferta

Jobtailor seeks a multilingual solution evangelist to champion Agentforce IT Service and related Salesforce products. You will showcase how these solutions automate IT tasks and unify service teams across Salesforce.

You will partner with sales to identify customer needs, articulate value, and help scale emerging solutions with a startup mindset, leveraging Slack and Salesforce integrations.

Qualificações

• Portuguese, Spanish and English speaking required.
• Technically minded communicator.
• Startup mentality.
• Passion for innovation.
• Ability to thrive in a fast-paced environment.
• Ability to build, scale, and evangelize cutting-edge solutions.
• Ability to articulate solution value and integration within the Salesforce portfolio.
• Ability to think outside the box and challenge the status quo.
• Ability to identify solutions that drive sales.

Responsabilidades

• Demonstrate and evangelize Agentforce IT Service solutions.
• Act as a subject matter expert for Agentforce IT Service and related emerging-business products.
• Articulate the value of solutions and their seamless integration within the broader Salesforce portfolio.
• Help incubate, scale, and grow emerging solutions with a startup mindset.
• Support sales by identifying solutions that address customer needs.
• Help customers deliver conversational, always-on IT support through Slack.
• Support end-to-end incident management automation, AI-driven triage, incident creation, and intelligent routing.
• Help unify IT, HR, Facilities, and other service teams on Salesforce.
• Demonstrate native CMDB visibility into asset relationships, dependencies, and service health.
• Help customers automate up to 80% of IT tasks and improve productivity.
• Enable collaboration between human experts and digital agents in proactive support environments.

Conhecimentos

Incident Management

Automation

AI Integration

CMDB Visibility

Salesforce Integration

Slack Integration

Ferramentas

Slack

Salesforce

Descrição da oferta de emprego

• Demonstrate and evangelize Agentforce IT Service solutions
• Act as a subject matter expert for Agentforce IT Service and related emerging-business products
• Articulate the value of solutions and their seamless integration within the broader Salesforce portfolio
• Help incubate, scale, and grow emerging solutions with a startup mindset
• Support sales by identifying solutions that address customer needs
• Help customers deliver conversational, always-on IT support through Slack
• Support end-to-end incident management automation, AI-driven triage, incident creation, and intelligent routing
• Help unify IT, HR, Facilities, and other service teams on Salesforce
• Demonstrate native CMDB visibility into asset relationships, dependencies, and service health
• Help customers automate up to 80% of IT tasks and improve productivity
• Enable collaboration between human experts and digital agents in proactive support environments

Requirements

• Portuguese, Spanish, and English speaking required
• Technically minded communicator
• Startup mentality
• Passion for innovation
• Ability to thrive in a fast-paced environment
• Ability to build, scale, and evangelize cutting-edge solutions
• Ability to articulate solution value and integration within the Salesforce portfolio
• Ability to think outside the box and challenge the status quo
• Ability to identify solutions that drive sales

Core Competencies

Demonstrates expertise in Agentforce IT Service solutions and their integration within the Salesforce portfolio, with a strong focus on automation, incident management, and customer support. Proficient in articulating solution value and fostering collaboration across service teams in a fast-paced, innovative environment.

Highest-signal resume keywords

• Salesforce Integration
• Incident Management Automation
• AI-Driven Triage
• Multilingual Communication
• Startup Mindset

Hard Skills

• IT Service Solutions
• Incident Management
• Automation
• AI Integration
• CMDB Visibility

Soft Skills

• Technically Minded Communication
• Passion for Innovation
• Ability to Thrive in Fast-Paced Environments
• Solution Value Articulation
• Creative Problem Solving

Industry Keywords

• Emerging Business Products
• Conversational IT Support
• Service Health
• Asset Relationships
• Proactive Support Environments

Tools & Technologies

• Slack
• Salesforce