Customer Success Executive

Infobip Brazil; Curitiba; Híbrido; BRL 120 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Stock options (ESOP)

Well‑being time off

Career mobility

Resumo da oferta

Infobip Brazil is seeking a Customer Success Executive to own relationships with Enterprise and Digital Native SaaS customers, driving adoption, retention and growth. You will coordinate with cross-functional teams to ensure value realization and meet renewal targets.

The role emphasizes strategic advisory, successful onboarding, and collaboration with Customer Growth, Account Executives and Product teams to expand usage and cross-sell Infobip CPaaS/SaaS offerings in a hybrid work environment.

Qualificações

• Experience with mid- to large-scale SaaS at business and operational levels.
• Excellent communication and advisory skills.
• Ability to organize cross-functional resources to meet customer needs.

Responsabilidades

• Build and maintain trusted relationships with Tier1 customers to drive health and growth, cross-sell CPaaS/SaaS and acquire new clients to meet KPIs.
• Serve as the focal point for all SaaS matters to maximize product adoption and client expansion.
• Organize cross-functional resources to fulfill customer requirements and proactively help customers succeed.

Conhecimentos

Relationship building

Cross-functional collaboration

SaaS knowledge

Customer health monitoring

Data analysis

Descrição da oferta de emprego

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. We operate with an AI‑first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

Customer Success Executive – Role Overview

The Customer Success Executive is an individual contributor focused on Enterprise and Digital Native SaaS customers. The role requires expertise in mid‑ to large‑scale SaaS at both business and operational levels, with an advanced technical understanding of SaaS solutions. It involves fostering healthy working relationships across Squads, serving as a trusted advisor to customers, and ensuring success through adoption, retention and growth. The primary objective is to develop a positive customer experience while sustaining business growth and profitability by maximizing value.

Key Responsibilities

• Build and maintain trusted relationships with assigned Tier1 customers to achieve overall customer health and growth, expanding the existing client database, cross‑selling CPaaS/SaaS products, and acquiring new clients to meet KPIs. Facilitate regular meetings, discovery sessions with CGEs and AEs, and communicate Infobip strategy and roadmap.
• Serve as the focal point for all SaaS matters to maximize product adoption, platform usage, and client expansion.
• Organize and orchestrate cross‑functional resources to fulfill customer requirements and proactively engage to help customers achieve business success.
• Act as the voice of the customer for the Product SaaS organization, communicating trending feedback and ideas.
• Drive customer participation in business events, webinars, and promotional activities such as case studies and product discovery sessions.
• Maintain accurate activity logs for client engagements and opportunities in dedicated tools.
• Collaborate closely with Customer Growth, Account Executives and PDMs for existing and future SaaS business, coordinating internal teams to meet client requirements.
• Define SaaS adoption and expansion plans for the first 90 days, analyze customer data to improve experience and increase feature utilization, and help reduce time‑to‑value.
• Onboard additional users and business units through product demonstrations.
• Own and create success plans for Infobip SaaS customers after the first 90 days, monitor and proactively resolve SaaS health risks, and maintain high customer satisfaction.
• Identify and acquire cross‑sell and new‑sell opportunities, assist Customer Growth Executives and Account Executives, and participate in product updates and demonstrations post‑purchase.
• Ensure high SaaS renewal rates and meet quarterly retention, usage, adoption and CSQL KPIs.
• Compile relevant information for customer business reviews with Customer Growth Executives, Account Executives, and PDMs.
• Continuously influence the evolution of end‑to‑end customer experience, share insights with internal stakeholders, and contribute to a global customer success community.
• Gain intermediate knowledge of Infobip products, platform, market, and industry.

Benefits

• Financial rewards & recognition – a fair compensation aligned with experience, industry and market standards, performance‑driven bonuses and regular reviews.
• Flexible work arrangements – a hybrid model combining in‑person collaboration with remote work and flexible hours.
• ESOP (Employee Stock Ownership Plan) – opportunity to share in the company’s success through stock options.
• Work‑life balance and well‑being – time off, special leave days, and a flexible hybrid model tailored to local regulations.
• Career mobility – internal mobility, upskilling, and mentorship to shape your path.
• Professional development – onboarding, mentorship and training programs to support continuous learning.
• International mobility – short‑ and long‑term opportunities in Infobip hubs worldwide.

Equal Opportunity & Diversity

Infobip is built on diverse backgrounds, perspectives and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity.