Sales Support Associate

Infobip ltd.; Curitiba; Híbrido; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP

Flexible work hours

Hybrid work model

Resumo da oferta

Infobip is seeking a SuperUser Support professional to assist in activating accounts and products, configure test senders, and manage user accounts under supervision. You will support billing addresses, learn price update features, and collaborate with partners to optimize costs.

Strong English communication and a client‑facing mindset are essential. The role emphasizes multi-tasking, time management, and proactive learning in a global, hybrid work environment.

Qualificações

• Experience in customer service or client-facing support roles.
• Strong time management and ability to prioritize multiple requests.
• Comfortable communicating with customers in writing and live interactions.
• Curious, detail-oriented, and eager to learn from data.
• Internal client service mindset — treat colleagues' requests with care.

Responsabilidades

• Assist in activation of accounts and products following procedures.
• Help set up email domains, numbers, and other activation tasks.
• Configure free trials and test senders for accounts.
• Support creation and management of user accounts under supervision.
• Assist with billing address setup and maintenance.
• Learn to implement Automatic Price features at account level and support price changes.
• Collaborate with Customer Owners on sender cost reviews and price updates.

Conhecimentos

Customer service

Time management

Written communication

Detail oriented

Team player

Proactive mindset

English proficiency

Descrição da oferta de emprego

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What this role is all about

SuperUser Support

• Assist in the activation of accounts and products, following established procedures.
• Aid in setting up email domains, ordering numbers, and other activities to support account activation.
• Assist in configuring free trial and test senders for accounts.
• Support the creation and management of user accounts, under supervision.
• Assist with setup and maintenance of billing addresses.
• Learn to implement Automatic Price features on the account level.
• Support price changes and route updates for accounts.

Company Initiatives Support

• Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
• Aid in implementing Automatic Price Update features for customers under guidance.
• Support other ongoing company initiatives as assigned.

Operational Tasks

• Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
• Learn to evaluate internal processes and identify areas for improvement under supervision.
• Assist in suggesting process adjustments to optimize operational work.

Partnership Assistance

• Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
• Learn to facilitate the smooth onboarding process for new accounts.

What makes you a strong fit

• Experience in customer service or client-facing support roles
• Time management and ability to prioritize multiple requests
• Comfortable communicating with customers in writing and live interactions
• Curious, detail-oriented, and eager to learn from data
• Team player with a proactive mindset
• Internal client service mindset — you treat colleagues' requests with the same care as external customers
• English proficiency (written and spoken) for daily use in a global environment

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration.

Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more Life at Infobip - Infobip From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters.

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond.

Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most.

Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success. Explore more Working at Infobip - Infobip We’ve built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality.

And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way. Learn more about our culture Principles - Infobip