Squad Lead Wholesales & Platforms

Infobip Brazil

São Paulo

Hybrid

BRL 300,000 - 550,000

Full time

9 days ago

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Benefits offered by this job

ESOP

Hybrid work model

Career mobility

Professional development

International mobility

Job summary

Infobip Brazil is seeking a Squad Lead for WholeSales & Platforms to guide a regional cross-functional team toward financial KPIs and customer growth. You will align with enterprise stakeholders, coach team members, and remove blockers to ensure on-time delivery of sales initiatives.

In this role, you will own the squad's pipeline, collaborate with legal/finance teams, and drive market insights to improve processes and outcomes in a dynamic, hybrid work environment.

Qualifications

Minimum experience leading cross-functional squads in a B2B sales environment.
Proven ability to translate customer needs into action with agile processes.
Strong coaching mindset and capability to unblock deals and drive KPIs.

Responsibilities

Develops short- and long-term squad strategy with leaders and managers.
Ensures achievement of financial KPIs and removes roadblocks to goals.
Acts as opportunity manager and maintains proper work cadence within the squad.
Holds squad targets and accountable for results across the team.
Coordinates daily activities and aligns sprint planning with Agile workflows.
Presents market, customer, and product knowledge to squad members.

Skills

Cross-functional leadership

Agile methodologies

Coaching and mentoring

Sales strategy

Stakeholder management

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Squad Lead WholeSales & Platforms is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision, mission, targets, and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization. Squad Lead primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-to-day task alignment and coaching, customer escalations, and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Success Metrics

Performance of the Squad in region
Target achievement of Gross Profit and Revenue of assigned to Squad customers
Acquisition of new customers
Growth of existing customers
Product mix ratio (CPaaS vs SaaS)

Main Responsibilities

Develops short- and long-term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve
Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence
Holds squad targets and members accountable for achieving results
Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work
Is responsible to understand market, customers, products and to transfer this knowledge to squad members
Acts as hands-on coach, motivator, goal setter, and navigator for the art of sales (day-to-day coaching and activities / workload distribution)
Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
Owns squad’s pipeline management and delivers vertical / segment growth
Manages squad’s performance by providing daily/weekly feedback
Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.)
Provides guidance and support during segmentation activities
Manages squad’s deliverables and provides necessary support (e.g., customer meetings, escalations), while taking care of absence management and travel support / proposals

Why you'll love it here

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - Our hybrid, office-first setup brings people together in the office, with work-from-home flexibility and flexible working hours.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.