Mid-level Customer Success Analyst

Jobtailor; Brasília; Presencial; BRL 80 000 - 120 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Success professional to manage a diverse B2B client portfolio in Brasília. You will drive renewals, foster loyalty, and map new business opportunities while coordinating with events, content, finance, and sponsorship teams.

You should bring a bachelor’s degree, proven success in Customer Success, and a strong focus on KPIs and results to help grow the client base and ensure high satisfaction across company programs.

Qualificações

• Bachelor's degree or higher required.
• Experience in Customer Success and relationship management.
• Proven track record with KPI-driven targets and renewals.

Responsabilidades

• Oversee a B2B client portfolio across sizes and sectors.
• Manage targets and monitor performance improvements.
• Perform renewals follow-ups to sustain loyalty.
• Support member companies, driving satisfaction and retention.
• Identify new business opportunities to grow the portfolio.
• Lead meetings and coordinate with internal teams.
• Engage in events, committees, and seminars to represent the company.
• Drive continuous improvements in CS processes.

Conhecimentos

Customer Success

Relationship management

Portfolio expansion

KPI orientation

MS Office

Formação académica

Bachelor's degree or higher

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Responsibilities

• Management and relationship oversight of a B2B client portfolio (small, medium, and large companies);
• Management of targets and performance results;
• Conduct follow-ups for renewals;
• Serve member companies, aiming to foster loyalty and satisfaction;
• Map and develop new business opportunities;
• Lead and facilitate meetings;
• Interact with internal departments (events & content, finance, sponsorship, etc.);
• Active participation in events, committees, and seminars;
• Continuous improvement of Customer Success processes.

Requirements

• Bachelor's degree or higher;
• Proficiency in Microsoft Office suite;
• Experience in Customer Success;
• Experience in relationship management, customer retention, and portfolio expansion;
• Experience working in target-driven environments with KPIs and a results orientation.