Customer Success Account Manager

Docusign; São Paulo; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Docusign is seeking a Customer Success Account Manager to manage a portfolio of accounts and ensure customer satisfaction. This role involves driving adoption of Docusign solutions, negotiating renewals, and collaborating with internal teams to promote growth. Ideal candidates will have 2+ years of experience in account management and a Bachelor's degree.

Qualificações

• 2+ years in Renewal Management, Account Management, or Customer Success.
• Strong negotiation, strategic, and process management skills.

Responsabilidades

• Own a portfolio of accounts and renewals within an assigned territory.
• Drive customer adoption and value from Docusign solutions.
• Negotiate renewal terms and conduct business reviews.

Conhecimentos

Negotiation

Strategic Management

Process Management

Formação académica

Bachelor's degree

Descrição da oferta de emprego

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Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data trapped inside documents, disconnected from business systems of record, which previously cost businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements efficiently, being the leader in e-signature and contract lifecycle management (CLM).

What you'll do
The Customer Success Account Manager (CSAM) owns a portfolio of accounts and renewals within an assigned territory. The role supports customer adoption, driving value from Docusign solutions, and unlocking digitalization opportunities. The CSAM develops and implements success and growth strategies, identifies opportunities, negotiates renewals, and provides insights to improve outcomes. Collaborating with Sales and other internal teams, the CSAM thrives in a fast-paced environment, ensuring customer satisfaction and retention.

Responsibilities

• Prevent risk and promote growth through engagement and value delivery, measured by renewal outcomes.
• Achieve revenue, bookings, and billings targets.
• Maintain a forecast and communicate renewal risks to develop resolution strategies.
• Negotiate renewal terms, protecting customer trust.
• Conduct business reviews to ensure product adoption and value realization.
• Serve as the primary contact for customer issues and concerns.
• Collaborate internally to develop growth and risk mitigation strategies.
• Analyze usage, health, and behavioral data to prioritize actions.
• Adhere to internal processes including opportunity management, CRM hygiene, and forecasting.

Job Designation
Remote: Most work is from a designated remote location, with flexibility depending on business needs.

What you bring

• 2+ years in Renewal Management, Account Management, or Customer Success.
• Bachelor’s degree.

Preferred

• Experience within SaaS offerings and quota-carrying sales roles.
• Strong negotiation, strategic, and process management skills.
• Ability to adapt quickly and prioritize effectively.

Life at Docusign
Docusign values trust, equality, and making a positive impact. We foster an inclusive environment where everyone has opportunities to succeed and contribute meaningfully.

Accommodation
We provide reasonable accommodations for qualified individuals with disabilities or religious needs. Contact us at [e-mail].

For technical or application issues, contact [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development