Junior Customer Success Analyst

Jobtailor; Curitiba; Presencial; BRL 56 000 - 89 000; Tempo integral

Resumo da oferta

Jobtailor in Curitiba, Brazil, seeks a Customer Success Associate to support fleet and mobility customers via structured engagement and data-driven insights. You will collect feedback, develop Success Plans, and coordinate with product and partner teams to resolve obstacles, while advancing customer adoption and satisfaction using Power BI, Excel, and dashboards.

Proactivity, curiosity, and collaboration are valued as you work with cross-functional teams to turn usage data into actionable

Qualificações

• University degree (in progress or completed).
• Experience in customer service.
• Basic data analysis skills (Excel and dashboard interpretation).
• Microsoft Office (Excel and PowerPoint).
• PDCA / FCA (basic level).
• Power BI (preferred).
• Previous experience working with fleets and/or mobility is a plus.

Responsabilidades

• Conduct periodic checkpoint meetings to assess usage, engagement, and challenges.
• Collect structured feedback on products, services, and support.
• Assist customers with questions and operational obstacles when using the platform.
• Understand customers' processes and operations to support the success journey.
• Develop and monitor Success Plans with defined goals and actions.
• Conduct basic FCA and PDCA analyses in partnership with customers.
• Report improvement requests, bugs, and suggestions to the product team.
• Support basic upsell of services and complementary packages.
• Collaborate with partner teams to create Success Stories.

Conhecimentos

Customer Service Experience

Basic Data Analysis Skills

Communication

Collaboration

Problem-Solving

Formação académica

University degree (in progress or completed)

Ferramentas

Power BI

Excel

PowerPoint

Descrição da oferta de emprego

• Conduct periodic checkpoint meetings to assess usage, engagement, and challenges.
• Collect structured feedback on products, services, and support.
• Assist customers with questions and operational obstacles when using the platform.
• Understand customers' processes and operations to support the success journey.
• Develop and monitor Success Plans with defined goals and actions.
• Conduct basic FCA and PDCA analyses in partnership with customers.
• Report improvement requests, bugs, and suggestions to the product team.
• Support basic upsell of services and complementary packages.
• Collaborate with partner teams to create Success Stories.

Requirements

• University degree (in progress or completed).
• Previous experience in customer service.
• Basic data analysis skills (Excel and dashboard interpretation).
• Microsoft Office (Excel and PowerPoint).
• PDCA / FCA (basic level).
• Power BI (preferred).
• Previous experience working with fleets and/or mobility is a plus.

Core Competencies

Demonstrates strong customer service skills and the ability to conduct data analysis to support customer success. Proficient in developing Success Plans and collaborating with teams to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Basic Data Analysis Skills
• Microsoft Office (Excel, PowerPoint)
• PDCA / FCA Analysis
• Power BI

ATS Optimization Keywords

Hard Skills

• Data Analysis
• FCA Analysis
• PDCA Analysis
• Success Plan Development
• Dashboard Interpretation

Soft Skills

• Communication
• Collaboration
• Problem-Solving

Industry Keywords

• Customer Engagement
• Mobility
• Fleet Management

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Power BI