Customer Service & Logistic Specialist (m/w/d)

KWS SAAT SE; Campinas; Presencial; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental insurance

Meal vouchers

Private pension plan

Profit sharing and incentives

Great Workplace certification

Resumo da oferta

KWS Vegetables in Campinas, SP, Brazil, seeks a Customer Service & Logistics Specialist to manage orders, support logistics, and coordinate with local and global teams for timely deliveries.

The role requires Portuguese and English fluency, experience with ERP/Salesforce/SAP, and strong Excel skills to maintain master data and forecasts.

Qualificações

• Experience in customer service and logistics operations.
• Fluent Portuguese and English; Spanish a plus.
• Proficient in ERP and order processing.

Responsabilidades

• Deliver excellent customer service to strengthen loyalty.
• Build relationships with customers and global teams.
• Enter and verify orders in ERP system with complete specs.
• Be main contact for inquiries on orders, pricing, availability and returns.
• Communicate with customers regarding orders and feedback.
• Coordinate with local and global departments to ensure timely deliveries.
• Support seed shipment logistics to R&D and Breeding teams.
• Maintain master data in ERP (prices, discounts, products, customers).
• Update sales forecasts in the ERP with customers and account managers.
• Provide support to the local organization.
• Share data and insights with colleagues to aid decision-making.

Conhecimentos

Bilingual Portuguese-English

Customer service experience

Logistics knowledge

Advanced Excel

Formação académica

Degree in Logistics, Supply Chain or related field

Ferramentas

Salesforce (CRM)

SAP

ERP systems

Descrição da oferta de emprego

Customer Service & Logistic Specialist (m/w/d)

ID: 16815

About the Opportunity:

We are KWS Vegetables , and we sow the future through our seeds. We are a global company exclusively focused on plant breeding and seed production, operating in more than 70 countries. With over 170 years of experience, we started our Vegetable business activities in Brazil in 2019. Join KWS and take the first step toward a successful career.

As part of our growth strategy, we are looking for a Customer Service & Logistics Specialist (m/f/d) to join our team in Campinas, SP, Brazil.

Your responsibilities:

• Deliver excellent customer service to strengthen customer loyalty.
• Build strong relationships with our customers, the local customer team, and the global Operations/Customer Service team.
• Collect and process orders in our ERP system, ensuring that all specifications are complete and accurate.
• Serve as the main point of contact for inquiries regarding order placement, pricing, surplus, pro-rates, product availability, and returns.
• Contact customers with various communications related to orders and customer feedback.
• Coordinate closely with local and global internal departments to ensure timely deliveries to the local warehouse and customers.
• Traffic & Logistics: Support the shipment of seed samples worldwide upon request from R&D and Breeding teams.
• Maintain master data in the ERP system, including prices, discounts, product assortments, and customer records.
• Update sales forecasts in the ERP system in close collaboration with customers and account managers.
• Provide support and service to the local organization.
• Proactively share data and insights with relevant local and global colleagues to support decision-making processes.

Your profile:

• Degree or background in Logistics, Supply Chain Management, or a related field, with knowledge of inventory control and purchasing processes.
• Experience in customer service and/or logistics.
• Strong customer- and service-oriented mindset.
• Ability to manage multiple tasks and work effectively under tight deadlines.
• Mandatory fluency in Portuguese and English; Spanish is considered a strong advantage.
• Experience with forecasting tools, Salesforce (CRM), and SAP for order processing and management.
• Proficiency in Microsoft Office applications, particularly advanced Excel skills. Knowledge of Power BI is an advantage.
• Knowledge of and experience within the vegetable seed or agricultural industry is a significant advantage.
• Based in Campinas - SP, or availability to relocate.

Our offier:

• An excellent position in an international environment, with opportunities to contribute innovative ideas.
• As a family-owned company, we are guided by the values of team spirit, trust, independence, and vision.
• We put our culture into practice through an open and friendly working atmosphere.
• In line with our slogan, "Make Yourself Grow," we actively support both personal and professional development.
• Competitive compensation package.
• An attractive benefits package, including health and dental insurance, pharmacy benefits, meal/food vouchers, private pension plan, and more.
• Profit sharing and performance-based incentives.

In addition, we offer a welcoming and family-oriented work environment. We are certified by FIA as a Great Workplace. Our doors are always open to hear new ideas and constructive feedback. Challenging projects and tasks are part of our daily routine and help us continuously grow, both personally and professionally.

At KWS, we believe in diversity. We recognize differences as a pathway to growth. If you are a person with a disability (PwD), believe in your talent, are looking for opportunities, and want to develop your potential, we encourage you to apply and participate in our recruitment process.

Want to Learn More About Us?

Visit our website: https://www.kws.com/br/en/