Customer Service, Logistic Specialist

Jobtailor; Campinas; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in Campinas, Brazil, seeks a logistics and customer service specialist to manage orders, inventory, and data across local and global teams. The role emphasizes ERP-based order processing, forecasting, and cross-functional collaboration with R&D and sales.

Responsibilities include maintaining master data, handling inquiries, and supporting timely deliveries. Fluency in Portuguese and English is required; relocation could be necessary for the right candidate.

Qualificações

• Degree or background in Logistics, Supply Chain, or related field.
• Knowledge of inventory control and purchasing processes.
• Experience in customer service and/or logistics.
• Ability to multitask and meet tight deadlines.
• Fluency in Portuguese and English required; Spanish a plus.
• Experience with forecasting tools and SAP/Salesforce for order processing.
• Advanced Excel skills and MS Office proficiency.
• Knowledge of vegetable seed or agricultural industry is a plus.
• Based in Campinas or willing to relocate.
• CV must be uploaded in English.

Responsabilidades

• Deliver excellent customer service to strengthen customer loyalty.
• Build relationships with customers, the local customer team, and the global Operations/Customer Service team.
• Collect and process orders in the ERP system, ensuring specifications are complete and accurate.
• Serve as the main point of contact for inquiries about order placement, pricing, surplus, pro-rates, product availability, and returns.
• Contact customers regarding orders and customer feedback.
• Coordinate with local and global internal departments to ensure timely deliveries to the local warehouse and customers.
• Support worldwide shipment of seed samples upon request from R&D and Breeding teams.
• Maintain ERP master data, including prices, discounts, product assortments, and customer records.
• Update sales forecasts in the ERP system with customers and account managers.
• Provide support and service to the local organization.
• Share data and insights with local and global colleagues to support decision-making.

Conhecimentos

Customer service

Logistics

ERP systems

Excel (Advanced)

Power BI

Sales forecasting

Multilingual: Portuguese & English

Formação académica

Bachelor in Logistics or related field

Ferramentas

Salesforce

SAP

MS Office

Power BI

Descrição da oferta de emprego

• Deliver excellent customer service to strengthen customer loyalty
• Build relationships with customers, the local customer team, and the global Operations/Customer Service team
• Collect and process orders in the ERP system, ensuring specifications are complete and accurate
• Serve as the main point of contact for inquiries about order placement, pricing, surplus, pro-rates, product availability, and returns
• Contact customers regarding orders and customer feedback
• Coordinate with local and global internal departments to ensure timely deliveries to the local warehouse and customers
• Support worldwide shipment of seed samples upon request from R&D and Breeding teams
• Maintain ERP master data, including prices, discounts, product assortments, and customer records
• Update sales forecasts in the ERP system with customers and account managers
• Provide support and service to the local organization
• Share data and insights with local and global colleagues to support decision-making

Requirements

• Degree or background in Logistics, Supply Chain Management, or a related field
• Knowledge of inventory control and purchasing processes
• Experience in customer service and/or logistics
• Ability to manage multiple tasks and work effectively under tight deadlines
• Mandatory fluency in Portuguese and English
• Spanish is considered a strong advantage
• Experience with forecasting tools, Salesforce (CRM), and SAP for order processing and management
• Proficiency in Microsoft Office applications
• Advanced Excel skills
• Knowledge of Power BI is an advantage
• Knowledge of and experience within the vegetable seed or agricultural industry is a significant advantage
• Based in Campinas - SP, or availability to relocate
• CV must be uploaded in English

Core Competencies

Demonstrates expertise in customer service and logistics, with a strong focus on order processing, inventory control, and data management. Proficient in ERP systems and capable of supporting decision-making through data insights and collaboration.

Highest-signal resume keywords

• Customer Service Experience
• Logistics Management
• ERP System Proficiency
• Fluency in Portuguese and English
• Advanced Excel Skills

ATS Optimization Keywords

Hard Skills

• Order Processing
• Inventory Control
• Sales Forecasting
• Data Management
• Purchasing Processes

Soft Skills

• Relationship Building
• Multitasking
• Effective Communication
• Time Management

Industry Keywords

• Supply Chain Management
• Vegetable Seed Industry
• Agricultural Industry

Tools & Technologies

• Salesforce
• SAP
• Microsoft Office
• Power BI