Customer Service & Logistic Specialist (m/w/d)

KWS Group; Campinas; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Pharmacy benefits

Meal vouchers

Private pension plan

Profit sharing

Resumo da oferta

KWS Vegetables in Campinas, SP, Brazil is seeking a Customer Service & Logistics Specialist to join our team. You will manage orders in our ERP, liaise with local and global teams, and ensure timely deliveries while delivering outstanding service to customers.

The role requires fluency in Portuguese and English, SAP and Salesforce experience, and knowledge of logistics processes. Relocation is possible within the Campinas area.

Qualificações

• Degree or background in Logistics or Supply Chain Management with inventory/purchasing knowledge.
• Experience in customer service and/or logistics.
• Strong customer- and service-oriented mindset.
• Ability to manage multiple tasks and work under tight deadlines.
• Fluency in Portuguese and English; Spanish a plus.

Responsabilidades

• Deliver excellent customer service to strengthen customer loyalty.
• Build relationships with customers and the global Operations/Customer Service team.
• Process orders in the ERP system accurately.
• Serve as main contact for inquiries on orders, pricing, availability, and returns.
• Coordinate with internal departments to ensure timely deliveries to the local warehouse and customers.
• Support shipment of seed samples worldwide upon request from R&D and Breeding teams.
• Maintain master data in the ERP system (prices, discounts, products, customers).
• Update sales forecasts in the ERP system with customers and account managers.
• Share data and insights with local and global colleagues to support decision-making.

Conhecimentos

Customer service

Logistics coordination

Multitasking

Deadline management

Communication

Formação académica

Degree in Logistics or related field

Ferramentas

Salesforce

SAP

Excel

Power BI

Descrição da oferta de emprego

About the Opportunity

We are KWS Vegetables, and we sow the future through our seeds. We are a global company exclusively focused on plant breeding and seed production, operating in more than 70 countries. With over 170 years of experience, we started our Vegetable business activities in Brazil in 2019. Join KWS and take the first step toward a successful career. As part of our growth strategy, we are looking for a Customer Service & Logistics Specialist (m/f/d) to join our team in Campinas, SP, Brazil.

Your responsibilities

• Deliver excellent customer service to strengthen customer loyalty.


• Build strong relationships with our customers, the local customer team, and the global Operations/Customer Service team.


• Collect and process orders in our ERP system, ensuring that all specifications are complete and accurate.


• Serve as the main point of contact for inquiries regarding order placement, pricing, surplus, pro-rates, product availability, and returns.


• Contact customers with various communications related to orders and customer feedback.


• Coordinate closely with local and global internal departments to ensure timely deliveries to the local warehouse and customers.


• Traffic & Logistics: Support the shipment of seed samples worldwide upon request from R&D and Breeding teams.


• Maintain master data in the ERP system, including prices, discounts, product assortments, and customer records.


• Update sales forecasts in the ERP system in close collaboration with customers and account managers.


• Provide support and service to the local organization.


• Proactively share data and insights with relevant local and global colleagues to support decision‑making processes.

Your profile

• Degree or background in Logistics, Supply Chain Management, or a related field, with knowledge of inventory control and purchasing processes.


• Experience in customer service and/or logistics.


• Strong customer- and service-oriented mindset.


• Ability to manage multiple tasks and work effectively under tight deadlines.


• Mandatory fluency in Portuguese and English; Spanish is considered a strong advantage.


• Experience with forecasting tools, Salesforce (CRM), and SAP for order processing and management.


• Proficiency in Microsoft Office applications, particularly advanced Excel skills. Knowledge of Power BI is an advantage.


• Knowledge of and experience within the vegetable seed or agricultural industry is a significant advantage.


• Based in Campinas - SP, or availability to relocate.

Our offer

• An excellent position in an international environment, with opportunities to contribute innovative ideas.


• As a family‑owned company, we are guided by the values of team spirit, trust, independence, and vision.


• We put our culture into practice through an open and friendly working atmosphere.


• In line with our slogan, "Make Yourself Grow," we actively support both personal and professional development.


• Competitive compensation package.


• An attractive benefits package, including health and dental insurance, pharmacy benefits, meal/food vouchers, private pension plan, and more.


• Profit sharing and performance‑based incentives.

In addition, we offer a welcoming and family‑oriented work environment. We are certified by FIA as a Great Workplace. Our doors are always open to hear new ideas and constructive feedback. Challenging projects and tasks are part of our daily routine and help us continuously grow, both personally and professionally.

At KWS, we believe in diversity. We recognize differences as a pathway to growth. If you are a person with a disability (PwD), believe in your talent, are looking for opportunities, and want to develop your potential, we encourage you to apply and participate in our recruitment process.

Want to Learn More About Us?

Visit our website: https://www.kws.com/br/en/