Customer Service Coordinator

Caterpillar Inc.; Piracicaba; Presencial; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Private pension plan

Meal assistance

Transportation

Life and personal insurance

Profit share

Resumo da oferta

Caterpillar Inc. in Brazil is seeking a Customer Service Coordinator to organize daily service schedules, dispatch field technicians, and serve as the communication hub between customers, technicians, and internal teams.

You will monitor plans, adjust for urgent requests, and ensure accurate time, parts records, and service documentation, while maintaining high standards of accuracy and customer service in a fast-paced onsite environment.

Qualificações

• Bachelor’s degree in any field.
• Experience with supply chain, order processing, or service operations.
• Strong written and verbal communication skills.
• Pre-Advanced English.
• Ability to manage multiple priorities.

Responsabilidades

• Coordinate daily, weekly, and long-term service schedules for activities and requests.
• Assist dispatch of service work based on urgency and resource availability.
• Maintain clear communication with customers, technicians, field personnel, and internal teams.
• Record technician time, labor hours, job codes, and service-related information.
• Support service order processing, data entry, and invoicing documentation.

Conhecimentos

Planning & organizing

Communication skills

Attention to detail

Problem solving

Customer service

Formação académica

Bachelor’s degree

Ferramentas

ERP systems

CRM systems

Descrição da oferta de emprego

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Supply Chain and Logistics

Job Description Summary

The Customer Service Coordinator is responsible for coordinating daily service schedules and supporting the efficient dispatch of service activities. This position serves as a central point of communication between customers, technicians, field personnel, and internal teams, ensuring that appointments, service calls, urgent requests, and operational priorities are accurately scheduled, communicated, and followed through to completion.

This is an individual contributor position and does not include supervisory responsibilities or oversight of employees. The ideal candidate is dependable, highly organized, responsive, and comfortable coordinating multiple priorities in a fast‑paced operational environment.

We Are Looking For Someone Who

• Enjoys coordinating schedules and keeping operational activities organized.
• Is comfortable adjusting plans when priorities change.
• Communicates proactively with customers and service teams.
• Takes ownership of follow‑up activities and open items.
• Works accurately with operational data and documentation.
• Remains calm and responsive when urgent service needs arise.
• Can work independently while collaborating with multiple teams.
• Ability to working with both Costumers and Technicians area daily.

What You Will Do

Service Scheduling and Dispatch Coordination

• Coordinate daily, weekly, and long‑term schedules for service activities, appointments, and operational requests.
• Support the assignment and dispatch of service work based on urgency, resource availability, customer needs, location, and operational priorities.
• Monitor schedules throughout the day and adjust assignments when emergencies, delays, cancellations, or changing priorities occur.
• Maintain clear and timely communication with customers, technicians, field personnel, and internal teams regarding schedules, changes, and next steps.
• Follow service activities from initial request through execution, ensuring that open items and schedule changes are properly communicated and documented.
• Identify scheduling conflicts, operational constraints, and potential delays, escalating concerns when appropriate.

Operational and Administrative Support

• Accurately record, review, and maintain technician time, labor hours, job codes, and service‑related information.
• Support the receipt, organization, distribution, and documentation of parts and materials required for service activities.
• Help ensure that technicians and service teams receive the appropriate parts and operational information within the required timeframe.
• Maintain accurate records in company systems to support service execution, billing, payroll, inventory control, and operational reporting.
• Provide backup support for service order processing, data entry, invoice documentation, and related administrative activities.
• Review information for completeness and accuracy before service activities or documentation are closed.

Customer and Team Support

• Serve as a reliable point of coordination for customers and internal service teams.
• Respond promptly to scheduling questions, service updates, and operational requests.
• Support the resolution of routine customer or scheduling issues by gathering information, coordinating with the appropriate teams, and communicating next steps.
• Build effective working relationships with customers, technicians, service teams, and other internal departments.
• Contribute to process improvements that increase scheduling efficiency, communication quality, data accuracy, and service continuity.

Skills Required

• Planning and Organizing: Ability to coordinate tasks, schedules, priorities, and resources in a structured and reliable manner.
• Effective Communication: Ability to provide clear, timely, and accurate information to customers, field personnel, and internal teams.
• Accuracy and Attention to Detail: Ability to maintain precise schedules, time entries, job information, parts records, and service documentation.
• Problem Solving: Ability to identify scheduling or operational problems and coordinate appropriate solutions.
• Service Excellence: Ability to support customer and internal service needs with responsiveness, professionalism, and a sense of urgency.

Basic Requirements

• Previous exposure to Supply Chain, Order Processing, Demand Planning, Transportation, Logistics, or Service Operations.
• Ability to manage multiple priorities and respond effectively to schedule changes and urgent requests.
• Strong accuracy and attention to detail when maintaining operational information and documentation.
• Effective written and verbal communication skills.
• Bachelor’s degree.
• Pre-Advanced English.

Top Candidates Will Also Have

• Previous exposure to Supply Chain, Order Processing, Demand Planning, Transportation, Logistics, or Service Operations.
• Experience coordinating technicians, drivers, field personnel, service teams, appointments, deliveries, routes, work orders, or operational queues.
• Experience handling urgent requests, schedule changes, competing priorities, and resource constraints in a fast‑paced environment.
• Experience with time entry, service orders, job codes, order processing, inventory control, parts coordination, or operational data entry.
• Experience using scheduling, dispatch, ERP, CRM, order processing, transportation, or service operations systems .
• Previous exposure to Supply Chain, Order Processing, Demand Planning, Transportation, Logistics, or Service Operations .

Some of the offered benefits*

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

Note: This position requires the candidate to work onsite five days a week.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.