Dealer Sales Development Consultant

Caterpillar Inc.; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Medicines reimbursement

Private pension plan

Profit share

Meal assistance

Transportation assistance

Life insurance

Extended parental leave

Employee resource groups

Resumo da oferta

Caterpillar Inc. is seeking a Senior Training Consultant (Dealer Sales Development) to elevate dealer sales teams from transactional to trusted advisors.

You will build customer-back selling skills, position solutions, and enhance value-selling across the Americas Distribution Services Division. The role partners with the Global Commercial Talent Development team to deploy dealer sales and leadership development processes, improving learning effectiveness and specialist capabilities in a

Qualificações

• Customer-focused values and practices to align customer needs with business decisions.
• Excellence in service delivery and meeting/exceeding customer expectations.
• Ability to provide guidance to clients and internal teams.
• Strong decision-making and critical thinking to analyse situations.

Responsabilidades

• Be primary regional contact for dealers and district teams for Sales & Leadership training.
• Promote training modules and ensure relevance to dealers' needs and processes.
• Manage intake of dealer and district training requests for defined territory.
• Be knowledgeable of product training strategies, resources, and contacts.
• Gather regional feedback and share insights with Global Commercial Learning team.
• Understand and apply sales and leadership competency models and learning platforms.
• Assess dealers’ learning capabilities and advise on improvement areas.

Conhecimentos

Customer Focus

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Training Operations

Formação académica

Bachelor Degree

Descrição da oferta de emprego

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

As the Senior Training Consultant (Dealer Sales Development), you will play a critical role in shifting dealer sales teams from transactional sellers to trusted advisors by building customer-back selling skills, equipping dealer teams to position solutions, not just products; strengthening value-selling and services adoption and enhancing key account management through relationship-driven consultation.

This position will reside in the Americas Distribution Services Division's COE-Marketing & Sales Operations team in support of efforts to drive consistent, differentiated customer experiences and build dealer sales force capabilities aligned to segment growth priorities. It will collaborate closely with the Commercial Learning team within Global Commercial Talent Development.

This role is responsible for the deployment and implementation of Dealer Sales & Leadership Development Processes to improve dealer salesforce commercial skills, dealer leaders’ skills and the dealers’ L&D organizations and learning effectiveness.

What You Will Do

• Bachelor Degree
• Pre-Advanced English
• Be the primary point of contact in their region for dealers, District Industry and DSD teams for Sales & Leadership training
• Promote training modules, courses and programs to dealers and regional & district teams; ensuring that courses and materials are relevant to dealers' needs and processes. Will engage primarily with dealer sales management, L&D and/or HR managers.
• Manage intake of dealer/district training requests for defined territory.
• Be knowledgeable of all Industry teams’ product training strategies, resources & contacts.
• Gather regional dealer feedback and provide these insights to the Global Commercial Learning team to identify needs, gaps and improvement opportunities to ensure success of the training program.
• Be knowledgeable of Sales & Leadership competency models, assessment tools, learning solutions and learning platforms.
• Assess dealers’ salesforce learning and development capability & advise dealers on key improvement areas.

What You Have (Required Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

What Will Put You Ahead (Preferred Skills)

• Previous marketing and/or sales experience
• Industry training experience
• Certified Training Professional (CTP)
• Certified Instructional Designer (CID)
• Bachelor’s degree or higher human resources, education, instructional design, or related field
• Intermediate Spanish

Additional Information

• This position requires up to 25% travel.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

Posting Dates

September 3, 2026 - September 20, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.