Customer Service Assistant / Executive / Supervisor

Roffe International Holdings Pte. Ltd.; Região Norte; Presencial; BRL 22 000 - 45 000; Tempo integral

Resumo da oferta

BUZUD’s showroom is seeking a Customer Service Assistant to be the frontline contact for health-tech solutions. You will assist seniors and caregivers with device setups, guide app pairing, and manage showroom operations and care logistics.

You will also handle orders, returns, and warranty registrations while maintaining CRM records. Experience in healthcare or consumer electronics is preferred, with 1–3 years in frontline service.

Qualificações

• Diploma or degree in business, hospitality, healthcare management, or related fields.
• 1–3 years in frontline retail customer service or hospitality.
• Experience in healthcare, medical devices, or consumer electronics preferred.
• Ability to explain health hardware and mobile app features to non-technical users.

Responsabilidades

• Manage omnichannel customer inquiries with warm, professional communication.
• Explain medical devices and guide app pairing and device calibration.
• Process orders, returns, exchanges, and warranty registrations.
• Log interactions and support tickets in CRM accurately.
• Maintain showroom ambience and conduct live product walkthroughs.
• Handle POS transactions (cash and cashless) accurately.
• Coordinate equipment rentals and delivery/collection with patients and families.
• Liaise with technical support, logistics, and sales to resolve cases.

Conhecimentos

Empathy

Active listening

Patience

Customer service

Communication

Formação académica

Diploma or Degree in Business/Healthcare Management

Ferramentas

CRM software

POS systems

Descrição da oferta de emprego

Job Purpose

As a Customer Service Assistant, you serve as a primary touchpoint for BUZUD’s medical technology solutions. Operating out of the showroom, you provide frontline customer care, assist users (especially seniors and caregivers) with health-tech device setups, and support showroom operations and care logistics.

Key Responsibilities

1. Customer Support & Inquiry Management

• Omnichannel Communication: Manage incoming queries via phone, WhatsApp, email, and walk-in visitors in a warm, professional manner.

• Product & Tech Guidance: Explain medical devices (e.g., Continuous Glucose Monitoring Systems [CGMS], oxygen concentrators, blood pressure monitors) and guide users through app pairing (iOS/Android) and device calibration.

• After-Sales Support: Assist with order processing, returns, exchanges, and warranty registrations.

• CRM Maintenance: Log all interactions, feedback, and support tickets accurately within the CRM system.

2. Retail Operations & Showroom Experience

• Maintain an immaculate showroom environment adhering to brand standards.

• Conduct live, hands-on product walkthroughs for customers.

• Monitor retail inventory, handle stock display, and request stock replenishment as needed.

• Process point-of-sale (POS) transactions (cash and cashless payments).

3. Care Coordination & Administration

• Coordinate equipment rentals (e.g., oxygen concentrators) and delivery/collection schedules with patients, families, and healthcare partners (e.g., AIC).

• Liaise with internal technical support, logistics, and sales teams to resolve complex cases.

4. Compliance & Advisory

• Comply strictly with PDPA (Personal Data Protection Act) regulations when handling sensitive personal health data.

• Recommend relevant accessories or consumables (e.g., test strips, sanitizers) based on customer needs.

Requirements & Qualifications

Education

Diploma or Degree in Business, Hospitality, Healthcare Management, or related fields.

Experience

1–3 years in frontline retail customer service or hospitality. Prior experience in healthcare, medical devices, or consumer electronics is preferred.

Tech Skills

Comfortable explaining health hardware and mobile app features to non-technical users (especially elderly clients).

Attributes

Strong empathy, active listening, patience, and ability to handle high-touch situations calmly.