Customer Service Agent: Italian (11:00 - 20:00)

DICE; Brasil; On-site; BRL 42,000 - 67,000; Full time

Benefits offered by this job

Remote work

Health & wellness benefits

Gympass membership

Desk stipend

Job summary

Greenhouse Software, Inc. is seeking a Customer Service Agent fluent in Italian to join our remote support team (11:00–20:00). This afternoon-shift role is 100% remote and designed for candidates residing in Brazil.

You will help customers by phone, email, and social media, resolve incidents, and maintain records using Zendesk. Prior CS experience and strong Italian skills are valued; English or Spanish knowledge is a plus.

Qualifications

• Previous experience in User Support or Customer Service.
• Experience using Zendesk is preferred.
• High level of Italian (oral & written) and fluent in Spanish or English.
• Strong planning, organizing, prioritizing and executing simultaneous tasks.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong time-management.
• Flexible and adaptable to change.
• Must reside in Brazil.

Responsibilities

• Provide customer service by phone, e-mail or social media to solve incidents daily.
• Manage and efficiently handle incoming calls and chats to ensure high-quality communication.
• Provide accurate information using the correct methods/tools.
• Handle customer complaints with solutions and follow-up until resolution; keep records of interactions.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Coordinate with the Operations Department on parallel tasks when incidents vary.

Skills

Italian language

Customer service

Communication skills

Time management

Organizational skills

Multitasking

Tools

Zendesk

Job description

Customer Service Agent: Italian (11:00 - 20:00)

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 11:00 am - 20:00 pm with 1 hour of break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

• Home office (100% remote position
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership