Call Center Representative (Portuguese and English)

Influx; Brasil; Teletrabalho; BRL 30 000 - 45 000; Tempo integral

Resumo da oferta

A customer service company in Brazil is hiring a Call Center Representative to manage customer interactions via phone, email, and chat. This full-time role requires at least one year of customer support experience and excellent English communication skills. The ideal candidate will thrive in a fast-paced environment and demonstrate problem-solving abilities. Join a supportive team dedicated to delivering exceptional service.

Qualificações

• At least 1 year of proven customer support experience.
• Excellent written and verbal English communication skills.
• Empathy and necessary soft skills for customer support.

Responsabilidades

• Manage high volume of inbound/outbound contacts.
• Deliver positive customer experience while meeting KPIs.
• Liaise with departments to resolve customer issues.

Conhecimentos

Customer support experience

Verbal communication skills

Problem-solving skills

Ability to handle difficult calls

Multitasking ability

Descrição da oferta de emprego

Call Center Representative (Portuguese and English)

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

We are seeking candidates from Brazil with a background in customer service with BPO experience to join our growing team.

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate
• Deliver on your promises and obligations to drive an exceptional customer experience
• At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
• Excellent written and verbal English communication skills
• Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
• We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
• Empathetic and displays the necessary soft skills required for customer support
• Ability to take ownership of the situations
• Able to work in a fast-paced environment
• Ability to multitask and not get frustrated
• Track record of achieving KPIs and delivering strong CSAT scores

IMPORTANT NOTES

• Influx never asks candidates to make any payment throughout the entire recruitment process
• Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you or someone you know, the application link is below! Apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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