Customer Service Agent: German (12:00 - 21:00)

Fever España; Brasil; Remote; BRL 30,000 - 42,000; Full time

Benefits offered by this job

Home office

Great work environment with an young,

40% discount on Fever events and 0

Health, Dental and Life Insurance

Meal & Transport allowance

Spanish lessons

Gympass Membership

Job summary

Fever is seeking a customer service professional to join a young, international team from Brazil. The role focuses on delivering excellent support via email, phone, and social media, with a 12:00 pm–9:00 pm schedule across five days.

You will manage inquiries, resolve incidents, and maintain high service standards while aligning with Fever’s mission to democratize access to culture and live entertainment. Applicants should have prior customer service experience, German language proficiency, and

Qualifications

• Experience in User Support or Customer Service roles is desirable.
• Experience using Zendesk is preferred.
• High German (oral & written) and fluency in English, Spanish, or Portuguese.
• Able to plan, organize, prioritize and execute multiple tasks.
• Good communication and interpersonal skills.
• Detail-oriented with strong time-management skills.
• Flexible and able to adapt to change quickly.
• Decisive and organized in a dynamic team environment.

Responsibilities

• Provide customer service via email, phone, or social media to resolve incidents.
• Handle incoming calls and chats and respond to customer inquiries.
• Provide accurate information using appropriate tools and methods.
• Resolve complaints with appropriate solutions and follow up to ensure resolution; document interactions.
• Follow company procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Coordinate with Operations for non-standard incidents.

Skills

Communication

Time management

Multitasking

Problem solving

Tools

Zendesk

Job description

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the shift is 12:00 pm- 21:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High German level (oral & written) and fluent in English, Spanish or Portuguese.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution‑oriented and reliable professional.
• Are incredibly detail‑oriented with excellent time‑management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.

Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

• Home office
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Meal & Transport allowance
• Spanish lessons
• Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog Tech.Eu TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice