Customer Service Agent: Dutch (12:00 - 21:00)

Fever; Brasil; Remote; BRL 30,000 - 48,000; Full time

Benefits offered by this job

Home office (100% remote position)

Great work environment with a young,国际

40% discount on Fever events and Fever

Health, Dental and Life Insurance

Gympass Membership

Meal allowance

Transport allowance

Spanish Lessons

Job summary

Fever, a world-leading tech platform for culture and live entertainment, seeks a remote Customer Service specialist based in Brazil. The role focuses on delivering outstanding support via phone, email and social media, handling incidents daily, and maintaining high customer satisfaction while collaborating with a diverse international team.

The ideal candidate has hands-on experience in customer service, is fluent in Dutch, and comfortable communicating in English or Spanish.

Qualifications

• Recent experience in customer service or user support.
• Experience using Zendesk or similar customer support tools.
• High level of Dutch (oral and written) and fluency in Spanish or English.
• Strong planning, organization, prioritization and multitasking abilities.
• Excellent communication and interpersonal skills.
• Adaptable and reliable team player.

Responsibilities

• Provide customer service via phone, email, and social media to resolve incidents daily.
• Manage incoming calls and chats to ensure high-quality communication with clients.
• Provide accurate information using the appropriate tools and methods.
• Handle complaints and offer solutions within time limits; follow up for resolution and record interactions.
• Follow procedures, guidelines, and policies; engage customers proactively.
• Coordinate with Operations as needed for incident resolutions.

Skills

Customer service

Zendesk

Dutch proficiency

English proficiency

Tools

Zendesk

Job description

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 12:00 pm to 21:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 12:00 pm - 21:00 pm with 1 hour of break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Dutch level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

• Home office (100% remote position
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice