Customer Relations Executive

Ebury; São Paulo; Presencial; BRL 48 000 - 72 000; Tempo integral

Resumo da oferta

Ebury São Paulo is seeking a Customer Relations Executive to support corporate clients with daily FX dealing desk operations and account servicing. You will manage a portfolio of 300 clients, provide timely trading assistance, and act as an ambassador for Ebury's products and service.

The role requires fluent English and Portuguese, strong communication skills, and the ability to thrive in a fast-paced environment with high monthly workload peaks. Onsite in São Paulo with a dynamic fintech team.

Qualificações

• Completely fluent English and Portuguese.
• Strong written and verbal communication skills.
• Experience in client servicing and dealing with high-volume workloads.

Responsabilidades

• Look after a portfolio of 300 clients trading online through the EBO platform.
• Provide daily operational and trading assistance for corporate accounts.
• Serve as an ambassador for Ebury's product and service to clients.

Conhecimentos

Fluent English

Portuguese fluency

Sales experience

FX knowledge

Product knowledge

Ferramentas

Excel

Descrição da oferta de emprego

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.

Customer Relations Executive (FX Dealing Desk)

Ebury São Paulo - Office Based - 5 days of the week

We are offering an exciting opportunity to join a fast growing team in Brazil. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About You

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure/pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask/prioritize - working around the daily deadline

Commercial Awareness

• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye For Detail

• Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive To Solve Problems

• Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)

Role

• You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
• You will have an understanding of clients business activities and FX needs
• You will make sure clients have Ebury as their main platform for trading and making payments internationally

The Ideal Candidate Will Have The Following

• Completely fluent English and Portuguese
• Sales skills / experience is a PLUS
• Knowledge of FX
• Knowledge of Ebury's products
• Being able to adapt in a constant evolving and challenging environment

What We Can Offer You

• A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi
• A clear path for progression, mapped out by your individual goals and personal objectives
• The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
• The opportunity to service and develop your own book of clients
• A support structure that will drive you to succeed in your next goal

You can also connect with me on LinkedIn - José Mario Vilhena Soares Neto

#ONSITE

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

About Us

Ebury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we're always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice For Job Applicants

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice To Recruitment Agencies And Search Firms

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.