Customer Onboarding Intern - Brazil

Insider One; São Paulo; Presencial; BRL 22 320 - 33 480; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Internal trainings on AI, coding, and personal development

Access to learning platforms like Spotify, LinkedIn Learning, and MasterClass

Opportunity to own company shares through ESOP

Involvement in community volunteering projects

Resumo da oferta

Insider One is seeking an intern to join its PST Team and support the Customer Onboarding Manager. This pivotal role ensures a smooth onboarding experience for new clients. Ideal candidates are currently pursuing degrees in relevant fields and have strong communication skills in both Portuguese and English.

The internship offers opportunities for personal development through training, access to various learning platforms, and the chance to be part of a diverse international team.

Join us in building a legacy as we redefine marketing and customer engagement technology!

Responsabilidades

• Assist in managing onboarding projects for new clients.
• Develop materials that enhance the customer experience during onboarding.
• Document client interactions for the Customer Success Team.

Conhecimentos

Strong written and verbal communication skills in both Portuguese and English

Ability to manage time and tasks effectively

Interest in technology and SaaS platforms

Collaborative approach to work

Formação académica

Currently pursuing a degree in Business Administration, Engineering, Marketing, or related fields

Descrição da oferta de emprego

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.

From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We are looking for an intern to join our PST Team, supporting the Customer Onboarding Manager in transitioning new clients to our platform. This is a key role in ensuring that our clients have a smooth and successful onboarding experience.

Are you hungry to begin a career in E-Commerce Conversion Optimisation? Do you want to be part of a high-performing team? Are you eager to prove your ability in a growth-oriented company? If so, Insider Latam needs you!

What You Will Do

• Assist in managing onboarding projects, contributing to successful outcomes and accelerating Time to Value for clients.
• Participate in developing materials and processes that enhance the customer experience during onboarding.
• Document client interactions and support the transition to the Customer Success Team after the onboarding phase.

What You Will Need

• Currently pursuing a degree in Business Administration, Engineering, Marketing, or related fields.
• Strong written and verbal communication skills in both Portuguese and English.
• Ability to effectively manage time and tasks.
• Interest in technology, especially in SaaS platforms and system integration.
• Willingness to learn about project management and client interaction.
• Hands-on attitude, ownership, and a collaborative approach to work.

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.