Customer Success Manager - Brasil

Insiderone; São Paulo; Presencial; BRL 120 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Diverse team

AI trainings

Learning platforms

ESOP

Referral bonuses

Community volunteering

Events & retreats

Resumo da oferta

Insider One is seeking a Customer Success Manager to own partner health metrics and drive value realization across onboarding and adoption efforts.

You will collaborate with Product Onboarding, Technical Account Management, and Account Management teams, serving as the primary contact for partners. Fluent English and Portuguese are required, with 4+ years in SaaS customer-facing roles.

Qualificações

• Bachelor's or higher in Business, Marketing, Engineering, or related field.
• 4+ years of customer-facing SaaS experience (customer success, account management, or strategic consulting).
• Knowledge of digital marketing, martech, or advertising.
• Strong written and spoken communication in English and Portuguese; Spanish a plus.

Responsabilidades

• Maintain high gross retention and CSAT by proactive interventions.
• Collaborate with Product Onboarding, Technical Account Management, and Account Management teams.
• Serve as the primary contact for the partner and drive value recognition.
• Share expertise and lead internal projects to strengthen customer relationships.

Conhecimentos

Relationship building

Portfolio management

Technical background

English & Portuguese

Formação académica

Bachelor's degree in Business/Marketing/Engineering

MBA preferred

Descrição da oferta de emprego

Customer Success Manager – Insider One

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock‑in score of our partners and take proactive actions to improve these metrics.

You will work in coordination with Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

Key Responsibilities

• Orchestrate all efforts to keep adoption and usage high while driving value recognition.
• Provide the best use cases according to the partner, helping them with panel usage and training new partners.
• Serve as a consultant to help partners use our products most effectively.
• Share expertise with the team and lead internal projects where needed.

Role Expectations

• Bring strong portfolio management and relationship‑building skills.
• Possess a technical background: reading API documentation, knowledge of HTML, CSS, XML, and basic data structures and flows.
• Hold a university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
• Have 4+ years of customer‑facing experience in SaaS, such as customer success, account management, or strategic consulting.
• Have knowledge or experience with digital marketing, martech, or advertising.
• Strong communication skills in writing and speaking (English & Portuguese; Spanish a plus).
• Show high sense of responsibility and accountability.
• Practice strategic thinking with excellent project management skills.
• Demonstrate ability to establish a robust relationship with the assigned customer base.
• Be proactive, self‑motivated, and provide innovative ideas to improve customer loyalty and adoption.

Benefits & Perks

• Be part of a diverse team with 50+ nationalities.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a share‑owner through eligibility‑based ESOP.
• Earn rewarding referral bonuses.
• Opportunities to contribute to community via volunteering.
• Year‑round events and retreats.

We provide equal opportunity in a zero‑discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.