Customer Care Analyst

Rieke; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading packaging company is seeking a Customer Care Analyst to enhance customer satisfaction and retention. This role involves resolving inquiries, managing complaints, and collaborating with sales and logistics teams. Ideal candidates will have a degree in Business Administration and experience in customer care, with strong problem-solving and communication skills.

Qualificações

• Minimum 2 years' experience as a Customer Care Coordinator.
• Expertise in materials planning and general administration.
• Fluent in English.

Responsabilidades

• Resolve inquiries, process orders, and manage complaints.
• Monitor customer satisfaction and service level indicators.
• Support the sales team and analyze performance indicators.

Conhecimentos

Empathy

Problem-solving

Communication

Formação académica

Degree in Business Administration or related courses

Ferramentas

Advanced Office package

Descrição da oferta de emprego

Join to apply for the Customer Care Analyst role at Rieke.

Company Details

Company: Rieke do Brasil Embalagens Ltda.
Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo 13212-15 BRA
Employment Type: Salaried | Full-Time
Function: Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Position Summary

This role is responsible for resolving inquiries, processing orders, managing complaints, and ensuring a positive customer experience in alignment with company standards. The Customer Care Specialist works closely with internal teams such as sales, logistics, and technical support to address customer needs efficiently and accurately. With a strong focus on empathy, problem-solving, and communication, this role contributes to customer satisfaction, retention, and brand loyalty.

Main Duties & Responsibilities

1. Analyze orders until delivery of goods to ensure the efficiency and effectiveness of the sales cycle.
2. Provide after-sales support in responding to customer complaints.
3. Monitor service level indicators and develop solutions in relationship processes and procedures.
4. Manage complaints and non-conformities in orders.
5. Inform customers about the expected arrival time of orders.
6. Monitor customer satisfaction.
7. Support the sales team.
8. Monitor and analyze performance indicators, defining plans with the team.
9. Analyze and filter information.
10. Analyze documents and correspondence.
11. Check invoices and receipts.
12. Participate in mandatory training for the integrated management system.
13. Perform other tasks related to sector activities as needed.

Qualifications

• Degree in Business Administration or related courses.
• Minimum 2 years' experience as a Customer Care Coordinator.
• Expertise in materials planning.
• Experience in general administration, payments, and receivables.
• Knowledge of ISO9001:2015, ISO14001:2018, and ISO45001:2018 standards.
• Customer Relationship Management courses.
• Proficiency in advanced Office package.
• Knowledge of plastic industries.
• Fluent in English.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Packaging and Containers Manufacturing