Customer Success Specialist

Qualitrol Company LLC; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Qualitrol Company LLC is seeking a Customer Success Specialist in São Paulo. This role involves supporting clients with their requests and ensuring their satisfaction through effective communication and problem solving. The successful candidate will thrive in a vibrant team dedicated to continuous improvement and innovation, with a focus on customer success.

Serviços

Twenty-eight days of paid time off

Great health benefits effective from day one

Up to 100% education reimbursement towards a degree

401k matching

Paid Maternity/Paternity leave

Adoption leave

Life Insurance

Qualificações

• Preferred candidates will have a college degree or equivalent experience.
• Demonstrated focus on client success.
• Experience in process improvement is a plus.

Responsabilidades

• Provide tier 1 quotations and technical documentation.
• Triage inbound client requests and ensure client success from quote to order.
• Act as tier 1 phone support for client inquiries.

Conhecimentos

Strong written and verbal communications skills

Focus on Customer Success

Attention to detail

Process Improvement Experience

Formação académica

College level Degree preferred or HS Degree with related work experience

Ferramentas

Oracle

Salesforce

Descrição da oferta de emprego

Qualitrol Job Description (US)

Role: Customer Success Specialist

Location: São Paulo, Brazil

Excellent Pay and Benefits!

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

As a Customer Success Specialist with the Asset Protection product line, you will be exposed to many facets of the business. From triaging and replying directly to inbound client requests; to working with the engineering, order entry and production teams to ensure a smooth and successful client experience. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

Here’s where you’ll demonstrate your proficiencies:

Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator where necessary.

Triage inbound client requests.

Act as tier 1 phone support for inbound calls, escalating to tier 2 Applications Engineer or Order Administrator where necessary.

Provide proactive client support to ensure success from quote to order.

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:

College level Degree preferred or HS Degree and related work experience.

Strong written and verbal communications skills.

Focus on Customer Success.

Requires attention to detail and ability to quickly learn new processes required.

Process Improvement Experience.

This is a hybrid role, with three days working from the São Paulo office and two days working from home.

Preferred Skills:

Oracle and Salesforce experience

Knowledge of electric power transmission and distribution

About Us

QUALITROLmanufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are Fortive!!

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].