Customer Care Agent

Accruent; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic Customer Care team at an innovative company where your passion for customer service will shine. As a Customer Care Agent, you'll be the vital link between clients and the organization, ensuring their needs are met with outstanding service. Your role will involve assisting customers with inquiries, collaborating with various departments, and maintaining accurate records to enhance the customer experience. This remote opportunity allows you to work from the comfort of your home in Brazil while making a significant impact on customer satisfaction and loyalty. If you're ready to embrace a fast-paced, technology-driven environment, this role is perfect for you.

Qualificações

• 1-2 years experience in customer service or technical support.
• Strong organizational skills and attention to detail are necessary.

Responsabilidades

• Assist customers with inquiries regarding Accounts Receivable and Licensing.
• Maintain accurate records of customer interactions using a CRM system.

Conhecimentos

English proficiency

Effective communication

Problem-solving

Interpersonal skills

Organizational skills

Formação académica

Bachelor's degree in business or related fields

Ferramentas

Salesforce

Oracle NetSuite

MS Office (Excel, Word, PowerPoint)

Descrição da oferta de emprego

Customer Care Agent - Brazil, Remote (must be based in Brazil)

Every company has a mission. At Accruent, ours is to ensure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission-ready. Are you?

Why you want to work for our Customer Care team:

Our Customer Care team is the heart of our company, ensuring that our clients receive outstanding service and support. As a Customer Care Agent, you will play a crucial role in this team of dedicated professionals, committed to understanding and addressing the needs of our clients. You will collaborate with different departments to provide a seamless, world-class customer experience. If you are passionate about customer service and skilled in communication, problem-solving, and relationship-building, this role is perfect for you.

The Customer Care Agent serves as a bridge between our customers and the company. They are responsible for handling and ensuring the prompt and efficient resolution of customer inquiries and concerns, always aiming to enhance the customer experience.

Their duties encompass various activities, including maintaining accurate records of all customer interactions, liaising between customers and internal departments, and ensuring a seamless, responsive process for our customers.

This position reports directly to the Customer Care Manager and is a remote/work-from-home opportunity in Brazil.

How you'll make a difference:

• By assisting customers regarding Accounts Receivable (AR), Collections, Licensing, and Contracts via phone, email, and chat.
• By collaborating with internal departments, including AR, Collections, and Licensing, to help resolve customer concerns and questions.
• By facilitating communication between customers and other teams.
• By maintaining records of customer interactions using a CRM system.
• By collaborating with your team members to share knowledge and best practices.
• By acquiring basic knowledge of our products and services to provide accurate information to customers.
• By locating and providing copies of relevant documents.
• By completing new vendor registrations and other customer onboarding activities.
• By reviewing contract terms and conditions with customers.
• By identifying and participating in process improvement opportunities.

What you bring to the table:

A customer care agent plays a crucial role in maintaining a company’s reputation and customer satisfaction. The skills needed for this role encompass a blend of technical, interpersonal, and organizational abilities. Here is an overview of the key skills required:

• Required skills:
  • A High level of proficiency in English.
  • Effective written and verbal communication skills are essential.
  • 1-2 years experience in customer service, technical support, or a related field.
  • Good problem-solving skills to identify and address issues.
  • A basic understanding of data entry in business applications.
  • The ability to work in a fast-paced, technology-driven environment.
  • Ability to work independently as well as part of a team.
  • Strong interpersonal skills are required.
  • Strong organizational skills and attention to detail are necessary.
  • Willingness to suggest improvements and be proactive in your work is beneficial.
  • Basic knowledge of business practices is necessary.

• Preferred skills/experience include:
  • A bachelor’s degree in business, marketing, communication, or related fields.
  • Familiarity with Salesforce.
  • Familiarity with Oracle NetSuite.
  • Proficiency in MS Office applications, specifically Excel, Word, and PowerPoint.
  • 1-2 years experience working.
  • Familiarity with SaaS contracts.
  • Experience with accounts receivables, order fulfillment, or related fields.
  • Experience with renewals and customer retention.