Service Desk Agent

Hemmersbach GmbH & Co. KG; São Paulo; Teletrabalho; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

Join a socially responsible IT company dedicated to delivering high-quality service in over 190 countries. As a Service Desk Agent, you'll provide essential L1 support, ensuring customer satisfaction through effective troubleshooting and feedback analysis. With a commitment to making a positive impact, the company invests 20% of profits into social initiatives. Be part of a team that not only excels in IT services but also contributes to meaningful causes.

Serviços

Buddy program

Onboarding program

Qualificações

• Experience in providing L1 support via phone or email.
• Ability to analyze and troubleshoot basic technical problems.

Responsabilidades

• Remotely connect with end-users to provide timely support.
• Review customer feedback and analyze relevant statistics.

Conhecimentos

L1 Support

Technical Troubleshooting

Customer Feedback Analysis

Descrição da oferta de emprego

Ensure successful and high-quality service delivery by effectively supporting business with global projects.

Contact us directly if you have any questions about this open job position.

• Remotely connect with end-users to provide L1 support via phone or email in a timely manner.
• Analyze and troubleshoot basic technical problems and implement correct resolutions.
• Review customer feedback related to customer entitlement and case management, and analyze the relevant statistics.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Onboarding program

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