Native German - Customer Service Agent (Non-Voice)

Brickbrands; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic global team as a Customer Service Agent, where you will engage with users in the German market, providing exceptional support and maintaining a positive brand presence. This role offers a unique opportunity to work remotely while interacting with innovative brands and contributing to a diverse and inclusive environment. If you are passionate about customer service and social media, this position is perfect for you. Enjoy a continuous learning experience and career growth opportunities while working from the comfort of your home. Embrace the chance to make an impact in a fast-growing company that values your feedback and suggestions.

Serviços

100% Remote position

Continuous learning experience

Career growth opportunities

Competitive compensation

Welcoming environment

Diverse global team

Qualificações

• Must have C1 or C2 certification in German; B2 certification considered.
• Experience in customer service, especially in non-voice accounts.

Responsabilidades

• Monitor and engage with customer reviews in App Stores.
• Respond to customer queries via chat, email, and app store reviews.

Conhecimentos

Customer Service Skills

Fluency in German (C1 or C2)

Fluency in English

Social Media Knowledge

Content Moderation Experience

Formação académica

High School Diploma or equivalent

Ferramentas

PC/Laptop with Webcam

Descrição da oferta de emprego

Native German - Customer Service Agent (Non-Voice)

• Full-time

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

Summary of the Role

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market.

Here’s What You Will Do:

• Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
• Respond to potential customers via chat, email, direct messages, and app store review sections.
• Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
• Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
• Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
• Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
• Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
• Address public and private customer care issues across social media.

Here’s What You Will Need:

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• MUST have a C1 or C2 certification in German; B2 certification will also be considered.
• MUST be able to understand different nuances, sarcasm, etc. in German.
• Fluent in English both written and oral.
• General knowledge and interest in various social media platforms.
• A good working home environment with a stable internet connection.
• Customer Service skills with experience of working in a non-voice account.
• Experience as a content moderator / engaging in all social media platforms is a plus!
• The ability to work an 8-hour shift, Monday - Friday, weekends off.

The Perks BrickBrands Offers:

• 100% Remote position.
• Continuous learning experience & career growth opportunities.
• Offers competitive compensation based on location market rates.
• A great opportunity to work with some of the world’s coolest and most innovative brands.
• A welcoming environment where even your feedback and suggestions are taken into consideration.
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds.

Interested to work in social media while working remotely from home with a global team? Send your CV in ENGLISH.