CRM Reactive Executive

Super; São Paulo; Presencial; BRL 50 000 - 70 000; Tempo integral

Resumo da oferta

Super is looking for a professional in São Paulo to support CRM operational activities across various platforms during peak times. The candidate will execute emails, manage campaigns, and ensure smooth operations.

Fluency in both English and Portuguese is essential, along with the capability to handle fast-paced environments and deadlines. You'll work in collaboration with teams to enhance CRM functionality and report weekly actions.

This role includes shift work from 1 pm to 10 pm BRT.

Qualificações

• Fluency in English (oral, written, and reading) and Portuguese.
• Ability to prioritise and meet deadlines in a fast-paced environment.
• Experience managing large datasets and campaign setups.

Responsabilidades

• Manage day-to-day CRM operational activities.
• Execute and ensure the deliverability of emails and notifications.
• Perform on-site maintenance and updates.
• Collaborate with teams to document processes and workflows.

Conhecimentos

Fluent in English and Portuguese

Strong organisational skills

Attention to detail

Communication and interpersonal skills

Proficiency in Google Docs/Slides

Ferramentas

CRM systems

Onsite tools

Descrição da oferta de emprego

About the role

Designed to act as the off‑peak muscle during business‑critical periods and provide extended coverage and support across CRM, Casino, Sports, and on‑site – especially during peak football periods, weekends, and outside regular office hours. You’ll be the first line of local CRM when things go wrong and a key execution partner for campaigns and promotions going live.

Position based in São Paulo.

What you’ll be doing

• Manage day‑to‑day CRM operational activities based on the CRM calendar and stakeholder proposals
• Execute and ensure the deliverability of emails, push notifications, inbox messages, and SMS
• Credit bonuses, create and replace campaigns, and put/remove campaigns live as needed
• Perform on‑site maintenance: icons, links, banners, content cards, wikis, landing pages, swim lanes, games, special markets, and more
• Verify Free‑to‑Play round results and execute F2P payouts
• Configure, update, and maintain leaderboards
• QA campaigns and comms before they go live; test promotional journeys across web and app
• Monitor, report, and escalate product and technical issues — stopping problems early and reducing player impact
• Operate and help improve the Reactive Comms tool, including testing and iteration
• Collaborate with CRM and Vertical Leads to define and document processes, workflows, and SOPs
• Liaise with Customer Support and Social teams on issues and feed back timely updates to Central teams
• Support reactive campaigns/GWG executions and monitor competitor activity
• Contribute to improving bonus and CRM tools and translate business requirements into CRM functionalities
• Report weekly actions and resolutions to the CRM team

What we’re looking for

• Fluent in English (oral, written, and reading); Portuguese required
• Strong organisational skills with the ability to prioritise and meet deadlines in a fast‑paced environment
• Excellent attention to detail — able to manage large datasets and campaign setups accurately
• Self‑motivated and proactive, comfortable working independently during extended or weekend shifts
• Strong communication and interpersonal skills; able to collaborate across CRM, Casino, Sports, On‑site, and CS teams
• Comfortable adapting quickly to changing requirements and navigating across multiple platforms
• Proficiency in Google Docs/Slides, especially Sheets
• Experience working with CRM systems or Onsite tools in an operational role is a strong plus
• Availability for 8‑hour shifts covering weekends and outside standard office hours (schedule shared between two agents covering Mon–Sun)

Shifts

1 pm to 10 pm BRT.