Consultor De Relacionamento E Expansão De Clientes

Jobgether; Brasil; Remote; BRL 67,000 - 134,000; Full time

Benefits offered by this job

Contrato CLT

100% remoto

Horário flexível

Vale-refeição/VR

Plano de saúde

Saúde digital

Dental

Vida

Seguro funeral

Job summary

A Jobgether está buscando um Consultor de Relacionamento e Expansão de Clientes para atuar com um portfólio de clientes no Brasil. Você será foco em relacionamento consultivo, identificando oportunidades de crescimento e garantindo a satisfação do cliente.

Você trabalhará remotamente, com horários flexíveis, colaborando com equipes de vendas, produto, suporte e finanças para impulsionar retenção e expansão de receita, mantendo registros precisos no CRM.

Qualifications

• Ensino superior completo ou em curso.
• Experiência em gestão de relacionamento com clientes/CS/AC ou atendimento consultivo.
• Habilidades de comunicação e relacionamento interpessoal.
• Perfil consultivo com foco em crescimento de negócios.
• Capacidade de gerenciar múltiplas contas.
• Perfil orientado a resultados com foco em retenção e crescimento.
• Capacidade de trabalhar com equipes multifuncionais.
• Confortável atuar em regime remoto com setup adequado.

Responsibilities

• Gerenciar portfólio de clientes mantendo relacionamentos consultivos ao longo do ciclo de vida.
• Realizar reuniões periódicas para entender objetivos, desafios e oportunidades.
• Identificar oportunidades de upsell e cross-sell para crescimento da conta.
• Monitorar saúde do cliente e implementar estratégias de retenção.
• Criar planos de ação para contas em risco e melhorar engajamento.
• Acompanhar métricas como Health Score, NPS, adoção de produtos e status de pagamento.
• Colaborar com Vendas, Produto, Suporte e Finanças para uma experiência fluida.
• Manter registros de interações no CRM.
• Acompanhar desempenho de satisfação e expansão de receita.

Skills

Relacionamento com clientes

Foco em resultados

Comunicação eficaz

Perfil consultivo

Gestão de contas

Trabalho remoto

Education

Ensino superior completo ou em curso

Job description

Consultor de Relacionamento e Expansão de Clientes

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor de Relacionamento e Expansão de Clientes based in Brazil.

Join a customer-focused team where building long-term relationships is key to driving business success. In this role, you will manage a portfolio of clients, helping them maximize the value of the solutions they use while identifying opportunities for growth and expansion. You'll act as a trusted advisor, working proactively to increase customer satisfaction, improve retention, and support sustainable revenue growth. Collaborating with cross-functional teams, you'll play a central role in delivering an outstanding customer experience. This opportunity is ideal for professionals who combine strong relationship-building skills with a consultative, results-oriented mindset.

Accountabilities:

• Manage a portfolio of clients, maintaining strong, consultative relationships throughout the customer lifecycle.
• Conduct regular meetings to understand client objectives, challenges, and opportunities for success.
• Identify and develop upselling and cross-selling opportunities to drive account growth.
• Proactively monitor customer health and implement retention strategies to minimize churn.
• Create and execute action plans for at-risk accounts to improve engagement and long-term satisfaction.
• Track key customer success metrics, including Health Score, NPS, product adoption, and payment status.
• Collaborate closely with Sales, Product, Support, and Finance teams to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and activities within the CRM.
• Monitor individual performance metrics related to customer satisfaction, retention, and revenue expansion.

Requirements

• Higher education degree completed or currently in progress.
• Experience in customer relationship management, customer success, account management, or consultative client service is highly desirable.
• Strong communication and interpersonal skills, with the ability to build lasting client relationships.
• Consultative mindset with the ability to identify business opportunities and deliver customer value.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Results-driven profile with a focus on customer retention, satisfaction, and business growth.
• Ability to work collaboratively with cross-functional teams.
• Comfortable working in a fully remote environment with an appropriate home office setup.

Benefits

• CLT employment contract.
• 100% remote work.
• Flexible working hours focused on results and deliverables.
• Meal and food allowance (VA/VR).
• Health insurance.
• Digital healthcare services.
• Dental insurance.
• Wellhub membership.
• Sesc partnership.
• Life insurance.
• Funeral assistance.