Coordenador De Engajamento - Foco Em Rentabilização

Jobgether; Brasil; Hybrid; BRL 180,000 - 260,000; Full time

Benefits offered by this job

Seguro saúde e odontológico

Plano de aposentadoria/vida

Auxílio alimentação/vale refeição

Home office para remotos e híbridos

Job summary

A Jobgether está procurando um Coordenador de Engajamento com foco em Rentabilização no Brasil. O profissional liderará iniciativas para aumentar uso, satisfação e valor de vida do cliente em um ecossistema de soluções financeiras, trabalhando com Product, Marketing, CRM, Pricing e Analytics para transformar insights em ações de negócio.

Você liderará experimentos, análises de performance e estratégias de engagement para impulsionar receita e rentabilidade, com foco em stakeholders e growth

Qualifications

• Experiência em analytics, growth e engajamento de clientes.
• Conhecimento em métricas de rentabilidade e retenção.

Responsibilities

• Desenhar estratégias para aumentar adoção e retenção de produtos financeiros.
• Conduzir iniciativas, experiments e ofertas para elevar uso e valor do cliente.
• Monitorar indicadores como receita, TPV, churn e rentabilidade.
• Preparar relatórios operacionais e financeiros com insights acionáveis.
• Colaborar com Product, Marketing, CRM e Pricing para iniciativas de engajamento.
• Avaliar impactos financeiros com ROI e payback.
• Promover cultura de experimentação e otimização baseada em dados.

Skills

SQL avançado

BI tools

Excel/Sheets avanzado

Análise de dados

Engajamento de clientes

Comunicação com stakeholders

Experimentação/A/B Testing

Tools

Looker

Power BI

Tableau

Job description

Coordenador de Engajamento - Foco em Rentabilização

Empresa : Jobgether Tipo de Emprego : Periodo Integral Brazil

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordenador de Engajamento - Foco em Rentabilização based in Brazil.

This is an exciting opportunity for a data-driven professional passionate about customer engagement, growth strategies, and financial products. In this role, you will lead initiatives aimed at increasing customer usage, satisfaction, and long-term value across a broad ecosystem of financial solutions. Working in a highly collaborative environment, you will partner with teams across Product, Marketing, CRM, Pricing, and Analytics to transform insights into impactful actions. The position combines strategic thinking, experimentation, and performance analysis to optimize customer journeys and profitability. If you enjoy solving complex business challenges, leveraging data to drive decisions, and influencing key stakeholders, this role offers a significant opportunity to make a measurable business impact.

Accountabilities:

• Develop a deep understanding of customer segments, behaviors, and engagement patterns across multiple financial products, defining tailored strategies to improve adoption and retention.
• Design, structure, and execute engagement initiatives, experiments, and product offers aimed at increasing product usage and customer lifetime value.
• Monitor and analyze key business indicators such as revenue, TPV, churn, profitability, and product adoption, identifying opportunities and risks.
• Prepare operational and financial reports, providing actionable insights and executive-level recommendations to support strategic decision-making.
• Partner with cross-functional teams including Product, Marketing, Legal, CRM, and Pricing to execute and assess customer engagement initiatives.
• Evaluate the financial and operational impact of initiatives through ROI analysis, payback calculations, and business performance assessments.
• Promote a culture of experimentation and continuous optimization through data analysis and customer-centric decision-making.

Requirements

• Previous experience in Business Analytics, Growth, Customer Engagement, Revenue Management, or similar analytical roles.
• Advanced SQL skills with experience extracting, manipulating, and analyzing large datasets.
• Strong proficiency in BI tools such as Looker, Power BI, Tableau, or equivalent platforms.
• Advanced knowledge of Excel and/or Google Sheets, including financial modeling and sensitivity analysis.
• Solid understanding of applied statistics, experimentation methodologies, and A/B testing frameworks.
• Familiarity with financial business metrics such as TPV, margins, churn, incremental revenue, and customer profitability indicators.
• Strong analytical mindset with the ability to transform complex data into actionable business insights.
• Excellent communication and stakeholder management skills, with experience working in cross-functional environments.
• Ability to prioritize multiple initiatives and thrive in fast-paced, high-growth environments.

Benefits

• Competitive fixed salary package.
• Variable compensation program, including profit sharing and performance-based incentives (subject to eligibility).
• Comprehensive health and dental insurance plans.
• 24/7 virtual healthcare and telemedicine support.
• Medication subsidy program.
• Meal and/or food allowance.
• Childcare assistance and support for employees with children with disabilities.
• Life insurance coverage.
• Transportation or fuel allowance (subject to eligibility).
• Home office allowance for remote and hybrid employees.
• Welcome kit for new parents.
• Access to educational platforms and continuous learning programs.
• Emotional wellbeing and mental health support services.
• Additional optional benefits, including wellness programs, fitness partnerships, educational discounts, pet-related benefits, and exclusive partner programs.
• Flexible work model: remote for professionals outside São Paulo and Rio de Janeiro, and hybrid arrangements for those based in these locations.