Community Manager Specialist

Jobgether; Brasil; Remote; BRL 73,000 - 110,000; Full time

Benefits offered by this job

Remote work (Latin America)

US Eastern Time schedule

Exposure to multiple brands and TikTok

Job summary

Jobgether is seeking a detail-oriented Community Manager Specialist to manage daily customer engagement across social media and commerce platforms from a remote LATAM location. You will monitor conversations, respond according to brand guidelines, and escalate issues as needed, while supporting TikTok Shop operations when required.

You will collaborate with Organic Social, Creator Marketing, Lifecycle, and commerce teams to inform content and campaigns, maintain libraries and trackers, and

Qualifications

• Experience in community management, social media, customer experience, ecommerce, or digital marketing.
• Excellent written communication, grammar, and proofreading skills.
• Ability to adapt communication styles to different brand voices and audiences.
• Good judgment handling sensitive issues and escalations.
• Strong organization and attention to detail.
• Ability to manage multiple accounts and platforms with minimal oversight.
• Willingness to learn new platforms and grow in social commerce.

Responsibilities

• Manage community engagement across TikTok, Instagram, Facebook, Reddit and other platforms.
• Monitor comments, DMs, mentions, reviews, and other interactions.
• Respond using brand voices and escalation procedures.
• Identify and elevate customer service issues and brand risks.
• Maintain escalation records and route issues to teams.
• Track conversation volume, sentiment, and recurring questions.
• Share customer insights to inform content and campaigns.
• Moderate communities to remove spam and policy violations.
• Support campaigns, launches, and creator activations.
• Maintain response libraries and account guidelines.
• Contribute to community reporting with trends and recommendations.
• Meet response-time and SLA expectations during business hours.
• Support TikTok Shop operations when required (Seller Center monitoring, listings, promotions).
• Assist with promotions, inventory checks, and campaign tracking.
• Monitor tracking, documentation, and operational reports in TikTok Shop.
• Coordinate with teams and provide progress updates.
• Keep Asana up to date and follow approval workflows.
• Improve procedures and resources using approved tools while maintaining brand standards.

Skills

Community management

Social media

Customer experience

E-commerce

Digital marketing

Written communication

Organization

Prioritization

Tools

TikTok Seller Center

Klaviyo

Salesforce Marketing Cloud

Asana

Job description

We are looking for a detail-oriented Community Manager Specialist to manage daily customer engagement across multiple social media and commerce platforms.
You will help brands build positive relationships with their audiences through timely, thoughtful, and consistent communication.
Community Management will be your primary responsibility, covering platforms such as TikTok, Instagram, Facebook, and Reddit.
You will monitor conversations, respond in line with brand guidelines, identify emerging issues, and elevate sensitive matters appropriately.
Depending on business needs and team capacity, you will also contribute to TikTok Shop operations and related e-commerce activities.
Working closely with creative, marketing, social commerce, and client services teams, you will share customer insights and support coordinated execution.
This is a hands-on opportunity for someone who enjoys digital communities, customer experience, and working across multiple platforms in a fast-paced environment.

Accountabilities

• Manage community engagement across TikTok, Instagram, Facebook, Reddit, and other relevant social or commerce platforms.

• Monitor comments, direct messages, mentions, tags, reviews, and other incoming customer interactions.

• Respond using approved brand voices, community guidelines, FAQs, and escalation procedures.

• Identify and elevate customer service issues, product concerns, sensitive conversations, and potential brand risks.

• Maintain accurate escalation records and route issues to the appropriate internal or client teams.

• Track conversation volume, response times, sentiment, recurring questions, and emerging customer themes.

• Share customer insights with Organic Social, Creator Marketing, Lifecycle, and commerce teams to inform content and campaign strategies.

• Moderate communities by removing or flagging spam, harmful content, and policy violations in accordance with established guidelines.

• Support engagement around campaigns, product launches, creator activations, and promotional activities.

• Maintain response libraries, FAQs, escalation documents, and account-specific community guidelines.

• Contribute to community reporting by documenting notable conversations, key trends, and actionable recommendations.

• Help meet response-time and service-level expectations across assigned accounts during established business hours.

• Support TikTok Shop operations when required, including Seller Center monitoring, account notifications, product listing updates, promotional setup, merchandising changes, inventory checks, and campaign tracking.

• Assist with product eligibility checks, promotion validation, Shop Challenges, and platform connections such as TikTok Ads and Seller Center.

• Monitor fulfillment, listing, policy, inventory, and account issues, troubleshooting operational problems and escalating them when necessary.

• Maintain TikTok Shop trackers, account documentation, recurring task lists, and operational reports.

• Coordinate with Organic Social, Creator Marketing, Lifecycle, Social Commerce, and Client Services teams, providing clear updates on progress, risks, and outstanding needs.

• Keep project-management systems such as Asana up to date and follow established approval workflows and communication protocols.

• Help improve procedures, templates, trackers, and response resources, using approved AI and productivity tools while maintaining accuracy, confidentiality, and brand standards.

Requirements

The ideal candidate has experience in community management, social media, customer experience, e-commerce, or digital marketing. You should be an excellent communicator with strong organizational skills, sound judgment, and the ability to manage multiple accounts and platforms while maintaining a customer-first approach.

• 1-3 years of experience in Community Management, Social Media, Customer Experience, E-commerce, Email Marketing, or Digital Marketing.

• Strong written communication, grammar, and proofreading skills.

• Ability to adapt communication styles to different brand voices, audiences, and customer situations.

• Good judgment when handling sensitive issues, complaints, customer concerns, and escalations.

• Excellent organization, responsiveness, and attention to detail.

• Ability to manage recurring responsibilities across multiple clients and platforms.

• Comfort working within established processes, response guidelines, approval workflows, and escalation procedures.

• Ability to prioritize urgent customer-facing needs while completing scheduled operational tasks.

• Strong collaboration and communication skills, including clear status updates and proactive identification of potential delivery issues.

• Willingness to learn new platforms and develop additional expertise in social commerce and TikTok Shop operations.

Preferred Qualifications

• Experience managing brand comments, direct messages, mentions, and customer reviews.

• Familiarity with TikTok, Instagram, Facebook, Reddit, Discord, or social media management platforms.

• Previous experience using TikTok Seller Center or managing TikTok Shop activities.

• Familiarity with Klaviyo, SAP, Salesforce Marketing Cloud, or other email and SMS platforms.

• Experience supporting e-commerce, retail, beauty, consumer goods, or lifestyle brands.

• Familiarity with Asana or similar project-management tools.

• Agency experience managing multiple client accounts.

Key Competencies

• Customer-first communication and adaptability to different brand voices.

• Strong prioritization and time-sensitive issue management.

• Risk identification, sound escalation judgment, and attention to detail.

• Cross-functional collaboration and clear communication.

• Process discipline, accurate documentation, and continuous improvement.

• Capacity awareness and proactive communication to prevent delivery issues.

Initial Performance Expectations

• First 30 days: Learn community management processes, client brand voices, escalation procedures, reporting expectations, and platform workflows.

• As proficiency develops: Begin supporting designated TikTok Shop operational tasks based on business needs, individual strengths, and available capacity.

• Within 60-90 days: Independently manage assigned community management responsibilities, consistently meet response and escalation expectations, and complete designated TikTok Shop tasks with limited oversight.

Benefits

• Monthly salary of USD $1,500.

• Full-time remote position open to candidates based in Latin America.

• Monday-Friday schedule, 9:00 AM-6:00 PM US Eastern Time, including a lunch break.

• Opportunity to work with multiple brands across social media and digital commerce channels.

• Exposure to TikTok Shop operations and broader social commerce activities.

• Cross-functional collaboration with teams specializing in social media, creator marketing, lifecycle marketing, and client services.

• Opportunity to develop skills in community management, customer experience, and e-commerce operations.