TikTok Shop - Marketplace Integration Specialist, Apps and API

TikTok; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Job summary

TikTok is seeking a Customer Solutions Engineer in Brazil to partner with ISVs and merchants, guiding them through discovery, design, and implementation to integrate systems with TikTok Shop. You will work with product and operations to onboard strategic partners and act as a trusted technical advisor.

The role requires deep knowledge of commerce ecosystems, strong API integration skills, and exceptional communication across all levels, including executives.

Qualifications

• 3+ years of experience in technical account management or pre-sales for large enterprises.
• Hands-on experience with Salesforce Commerce Cloud, Shopify, NetSuite, or other OMS platforms.
• Excellent communication and presentation skills with ability to influence at all levels, including executives, and strong English.
• Stakeholder management skills External and Internal.
• Strong grasp of commerce ecosystem and architecture; expert in system integration and patterns.
• Ability to translate business requirements into technical features with attention to detail.

Responsibilities

• Partner with account management to onboard strategic partners with product and operations collaborat ion.
• Be the trusted technical advisor to partners; guide discovery, design and implementation to integrate systems.
• Provide expert advice on integration patterns and product knowledge of the platform.
• Align partners and system integrators to implement integrations while following standards and governance.
• Collaborate with clients, support and engineering to diagnose and resolve issues.
• Gather market feedback to guide product roadmap and scale best practices.

Skills

Technical account management

Pre-sales engineering

Solution architecture

Sales for enterprises

English proficiency

API integration

Tools

Salesforce Commerce Cloud

Shopify

NetSuite

OMS platforms

Job description

Responsibilities

About

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.

Responsibilities

• Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
• Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the platform.
• Provide expert advice based on industry best practices, integration patterns and product knowledge of the platform and target platform.
• Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
• Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications

Minimum Qualification(s)

• 3+ years of experience with technical account management, pre-sales engineering, solution architecture or other technical sales roles for large enterprises.
• Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executives and C-level, and advanced English proficiency.
• Stakeholder management skills External and Internal
• Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Exceptional attention to detail and organization.

Preferred Qualification(s)

• Experience in e-Commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.
• Experience with REST-ful, SOAP APIs a plus.

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request