Community & Customer Experience Lead (For Pooling)

Lever, Inc.; Brasil; Teletrabalho; BRL 120 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote (Brazil)

Ground-up build

Ownership & autonomy

Exposure to AI/CRM/tools

Cross-functional exposure

Leadership path potential

Remote-friendly environment

Professional growth

Resumo da oferta

Lever, Inc. partners with a mission-driven consumer brand to appoint a Community & Customer Experience Lead (For Pooling) based in Brazil. This hands-on role shapes community engagement and customer experience while building scalable systems.

You will nurture relationships with creators, influencers, customers, ambassadors, and partners, while delivering empathetic support and turning feedback into action. The role offers ownership and potential leadership as the function scales.

Qualificações

• Experience in community building, influencer/creator relationships, customer experience, or similar field.
• Strong written and verbal communication with a human tone.
• Enjoy building authentic, long-term relationships with people.

Responsabilidades

• Build and nurture relationships with creators, influencers, customers, ambassadors, partners and advocates.
• Recruit and engage community members; create outreach systems.
• Encourage user-generated content, testimonials, and referrals.
• Engage with communities across social platforms; foster conversations.
• Provide hands-on customer support across primary channels.
• Identify recurring questions; create FAQs, templates, and workflows.

Conhecimentos

Community building

Influencer relationships

Customer experience

Customer support

AI tools

CRM platforms

Relationship management

Ferramentas

CRM platforms

AI tools

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community & Customer Experience Lead (For Pooling) based in Brazil.

This is a hands‑on opportunity to shape both community engagement and customer experience for a mission‑driven consumer brand. You will build meaningful relationships with creators, influencers, customers, ambassadors, partners, and passionate brand advocates. At the same time, you will help deliver fast, thoughtful, and empathetic customer support while turning customer feedback into actionable business insights. The role combines relationship building, community strategy, customer experience, process improvement, and modern AI‑powered tools. You will have significant ownership and the opportunity to build systems and processes from the ground up. As the function grows, this role can evolve into a leadership position overseeing a small team and broader community and customer operations.

Accountabilities:

• Build and nurture genuine, long‑term relationships with creators, influencers, affiliates, ambassadors, customers, partners, and potential brand advocates.
• Identify and recruit relevant creators and community members while developing consistent systems for outreach, product seeding, follow‑ups, and relationship management.
• Encourage and organize user‑generated content, testimonials, reviews, customer stories, referrals, and other forms of brand advocacy.
• Engage actively with communities across social media and relevant platforms, creating meaningful conversations and opportunities for participation.
• Identify highly engaged customers and develop initiatives that encourage them to become long‑term advocates.
• Initially provide hands‑on customer support across primary channels, responding quickly, professionally, and empathetically to questions and issues.
• Resolve customer concerns while protecting and strengthening the overall customer relationship.
• Identify recurring customer questions and challenges, then create FAQs, templates, workflows, and processes to improve support quality and efficiency.
• Gather customer feedback and communicate relevant insights to marketing, operations, product, and leadership teams.
• Use positive customer experiences to generate opportunities for reviews, referrals, testimonials, and deeper engagement.
• Leverage AI, automation, CRM platforms, and modern productivity tools for research, outreach personalization, support workflows, response drafting, follow‑ups, feedback analysis, reporting, and documentation.
• Use technology thoughtfully while recognizing when human judgment, empathy, creativity, or personal communication is essential.
• Establish systems, processes, standards, and expectations that allow the community and customer experience functions to scale effectively.
• Over time, take on broader leadership responsibilities, including training and managing a small team across customer support, creator outreach, community engagement, affiliate, and ambassador programs.

Requirements

• Experience in community building, influencer or creator relationships, customer experience, customer support, or a closely related field.
• Strong written and verbal communication skills, with the ability to communicate professionally while maintaining a natural, human tone.
• Genuine enjoyment of communicating with people and building authentic, long‑term relationships.
• Strong understanding of social media platforms and creator ecosystems.
• Excellent organizational, follow‑up, problem‑solving, and relationship‑management skills.
• Comfortable working with AI tools, automation, CRM platforms, and modern productivity technologies.
• Ability to build systems, improve processes, document workflows, and quickly learn new technologies.
• Strong sense of ownership and the ability to work independently without requiring constant direction.
• Consistent follow‑through, proactive communication, and the ability to work with urgency while maintaining quality and attention to detail.
• Ability to identify opportunities, bring forward ideas and solutions, and continuously improve based on results.
• Interest in developing into a people‑management role and the potential to eventually lead a small team.
• Experience in food, wellness, consumer packaged goods (CPG), ecommerce, nutrition, or other mission‑driven consumer brands is a plus.

Benefits

• Fully remote work opportunity from Brazil.
• Opportunity to build a community and customer experience function from the ground up.
• High level of ownership and autonomy in a hands‑on role.
• Exposure to AI, automation, CRM, and modern tools used to scale customer and community operations.
• Opportunity to work across community, customer experience, creator partnerships, and brand advocacy.
• Potential to grow into a leadership position managing a small team as the function expands.
• Supportive, encouraging, and performance‑driven remote work environment.
• Opportunities for professional growth and development within an established remote organization.
• Pooling status: applications are being accepted to build a qualified candidate pool for potential upcoming hiring needs. There is currently no definite timeline for when the position will move forward; applications will be reviewed as opportunities become available, and shortlisted candidates may be contacted for next steps.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.