Commercial Excellence Specialist

Alfa Laval; Barueri; On-site; BRL 120,000 - 180,000; Full time

Job summary

Alfa Laval in Brazil seeks a Commercial Excellence Specialist to own local CRM and data quality initiatives, turning data into insights that drive growth and customer experience. You will coordinate with Marketing, Sales, and Business Units to optimize lead, opportunity, account and contact management.

You will translate customer data into actionable strategies, support segmentation, and lead regional improvements, contributing to global Commercial Excellence initiatives.

Qualifications

• Experience in Commercial Excellence, Sales Operations, CRM Management, Marketing Operations, Business Analytics, or related areas.
• Proven experience working with CRM platforms, Power BI and customer data management processes.
• Experience transforming data into business insights and recommendations.

Responsibilities

• Drive the execution of Commercial Excellence strategies and priorities at the local level.
• Act as the local ambassador for CRM excellence, ensuring adoption and effectiveness of lead, opportunity, account, and contact management processes.
• Plan and execute commercial support activities aligned with marketing plan priorities.
• Collect, prioritize, and communicate local CRM and data visualization needs to support system development and business requirements.
• Lead local data quality initiatives, ensuring continuous progress in accordance with global and local standards.
• Translate customer and commercial data into meaningful insights that support strategic decision-making and business transformation.
• Serve as the local champion for Customer Experience initiatives, ensuring customer feedback is translated into actionable improvement plans.
• Support customer segmentation initiatives and drive local execution of segmentation strategies.
• Lead Commercial Excellence projects and activities, ensuring effective design, implementation, and follow-through.
• Collaborate closely with Marketing, Sales, Business Units, and other stakeholders to maximize commercial effectiveness.
• Contribute to regional and global Commercial Excellence initiatives and best-practice sharing.
• Promote cross-functional collaboration to support the overall marketing and commercial agenda.

Skills

Commercial Excellence

Sales Operations

Marketing Operations

Business Analytics

Data-driven decision making

Tools

Power BI

CRM platforms

Job description

About the Company

Pioneering positive impact!

At Alfa Laval, we believe that collaboration is the key to solving complex challenges and unlocking the full potential of resources. For more than 140 years, we have partnered with customers and industries to deliver innovative solutions that improve efficiency, reduce environmental impact, and drive sustainable growth.

Alfa Laval is a global leader in heat transfer, separation, and fluid handling technologies, helping customers across industries optimize performance, productivity, and competitiveness through sustainable products and solutions.

Present in more than 100 countries, Alfa Laval employs more than 23,600 people and reported annual sales of SEK 69.7 billion (6.3 BEUR) in 2025. Listed on Nasdaq Stockholm, the company contributes to 15 of the 17 UN Sustainable Development Goals through technologies that make a positive impact on everyday life.

About the Job

This is an exciting opportunity to join a global and innovative organization where data, customer insights, and commercial excellence are at the center of business growth.

As Commercial Excellence Specialist, you will be the local owner of our awareness-to-lead-to-order process, acting as the key point of contact for CRM-related topics and a champion of data quality initiatives. You will play a critical role in transforming customer and commercial data into actionable insights, supporting strategic decision-making, enhancing customer experience, and driving business generation.

If you are passionate about leveraging data, strengthening customer relationships, improving commercial processes, and driving continuous improvement, we would like to hear from you.

Key Responsibilities

• Drive the execution of Commercial Excellence strategies and priorities at the local level.
• Act as the local ambassador for CRM excellence, ensuring adoption and effectiveness of lead, opportunity, account, and contact management processes.
• Plan and execute commercial support activities aligned with marketing plan priorities.
• Collect, prioritize, and communicate local CRM and data visualization needs to support system development and business requirements.
• Lead local data quality initiatives, ensuring continuous progress in accordance with global and local standards.
• Translate customer and commercial data into meaningful insights that support strategic decision-making and business transformation.
• Serve as the local champion for Customer Experience initiatives, ensuring customer feedback is translated into actionable improvement plans.
• Support customer segmentation initiatives and drive local execution of segmentation strategies.
• Lead Commercial Excellence projects and activities, ensuring effective design, implementation, and follow-through.
• Collaborate closely with Marketing, Sales, Business Units, and other stakeholders to maximize commercial effectiveness.
• Contribute to regional and global Commercial Excellence initiatives and best-practice sharing.
• Promote cross-functional collaboration to support the overall marketing and commercial agenda.

Who You Are

You are an analytical, business-oriented professional with a passion for transforming data into value. You have strong communication and stakeholder management skills and can effectively influence cross-functional teams.

You thrive in collaborative environments, enjoy solving complex business challenges, and are comfortable balancing operational execution with strategic thinking.

You are proactive, customer-focused, and continuously seek opportunities to improve commercial performance through data-driven decision-making.

About the Candidate Background

Experience

• Experience in Commercial Excellence, Sales Operations, CRM Management, Marketing Operations, Business Analytics, or related areas.
• Proven experience working with CRM platforms, Power BI and customer data management processes.
• Experience transforming data into business insights and recommendations.
• Strong understanding of marketing and sales processes across the customer journey.
• Experience supporting customer experience, segmentation, or commercial transformation initiatives.
• Experience working in multinational and matrix organizations is considered an advantage.
• Experience with data visualization tools and performance reporting is highly desirable.

Languages

• Fluent English (mandatory).
• Spanish is a plus.

Core Behaviors

Acumen

o Able to quickly understand the core of a problem and focus on the most important aspects.

o Able to draw valid conclusions from large amounts of complex information.

o Develops impactful strategies in accordance with the business vision.

Judgment & Decision making

o Makes things happen.

o Quickly and aptly assesses the potential consequences of different actions related to any situation or task.

o Acts with confidence and clarity

Networking & Influencing

o Quickly builds fruitful networks inside and outside the organization.

o Creates significant and meaningful impact in the wider organization and externally by aptly applying relational skills.

o Is a strong team player and facilitates collaboration between others.

Learning ability

o Shows the willingness and ability to constantly learn and develop over time.

o Proactively seeks feedback to improve performance and own behavior.

o Adapts and combines different knowledge

Why Join Us?

• Play a key role in shaping Commercial Excellence initiatives within a global organization.
• Be part of a collaborative, innovative, and customer-focused environment.
• Influence strategic decisions through data, insights, and customer understanding.
• Work closely with regional and global teams on transformational initiatives.
• Access excellent opportunities for professional growth and development.
• Help drive business success by creating exceptional customer experiences and commercial strategies.

Interested? Join us and help transform data into business value while accelerating customer success and commercial growth.