Commercial Excellence specialist

C25902 Alfa Laval Ltda; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Alfa Laval Mid Europe GmbH is seeking a Commercial Excellence Specialist to own the awareness-to-lead-to-order process, acting as CRM champion and data quality advocate across local sales and marketing teams.

You will transform customer and commercial data into actionable insights, support decision-making, and drive improvements in customer experience and commercial effectiveness in a multinational setting.

Qualifications

• Experience in Commercial Excellence, Sales Operations, CRM Management, Marketing Operations, Business Analytics, or related areas.
• Proven experience working with CRM platforms, Power BI and customer data management processes.
• Experience transforming data into business insights and recommendations.

Responsibilities

• Drive the execution of Commercial Excellence strategies and priorities at the local level.
• Act as the local ambassador for CRM excellence, ensuring adoption and effectiveness of lead, opportunity, account, and contact management processes.
• Plan and execute commercial support activities aligned with marketing plan priorities.
• Collect, prioritize, and communicate local CRM and data visualization needs to support system development and business requirements.
• Lead local data quality initiatives, ensuring continuous progress in accordance with global and local standards.
• Translate customer and commercial data into meaningful insights that support strategic decision-making and business transformation.
• Serve as the local champion for Customer Experience initiatives, ensuring customer feedback is translated into actionable improvement plans.
• Support customer segmentation initiatives and drive local execution of segmentation strategies.
• Lead Commercial Excellence projects and activities, ensuring effective design, implementation, and follow-through.
• Collaborate closely with Marketing, Sales, Business Units, and other stakeholders to maximize commercial effectiveness.
• Contribute to regional and global Commercial Excellence initiatives and best-practice sharing.
• Promote cross-functional collaboration to support the overall marketing and commercial agenda.

Skills

CRM Management

Power BI

Data analytics

Marketing operations

Sales operations

Stakeholder management

Job description

About the Company

About the Company Pioneering positive impact! At Alfa Laval, we believe that collaboration is the key to solving complex challenges and unlocking the full potential of resources. For more than 140 years, we have partnered with customers and industries to deliver innovative solutions that improve efficiency, reduce environmental impact, and drive sustainable growth. Alfa Laval is a global leader in heat transfer, separation, and fluid handling technologies, helping customers across industries optimize performance, productivity, and competitiveness through sustainable products and solutions. Present in more than 100 countries, Alfa Laval employs more than 23,600 people and reported annual sales of SEK 69.7 billion (6.3 BEUR) in 2025. Listed on Nasdaq Stockholm, the company contributes to 15 of the 17 UN Sustainable Development Goals through technologies that make a positive impact on everyday life.

About the Job

This is an exciting opportunity to join a global and innovative organization where data, customer insights, and commercial excellence are at the center of business growth. As Commercial Excellence Specialist, you will be the local owner of our awareness-to-lead-to-order process, acting as the key point of contact for CRM-related topics and a champion of data quality initiatives. You will play a critical role in transforming customer and commercial data into actionable insights, supporting strategic decision-making, enhancing customer experience, and driving business generation. If you are passionate about leveraging data, strengthening customer relationships, improving commercial processes, and driving continuous improvement, we would like to hear from you.

Key Responsibilities

• Drive the execution of Commercial Excellence strategies and priorities at the local level.
• Act as the local ambassador for CRM excellence, ensuring adoption and effectiveness of lead, opportunity, account, and contact management processes.
• Plan and execute commercial support activities aligned with marketing plan priorities.
• Collect, prioritize, and communicate local CRM and data visualization needs to support system development and business requirements.
• Lead local data quality initiatives, ensuring continuous progress in accordance with global and local standards.
• Translate customer and commercial data into meaningful insights that support strategic decision-making and business transformation.
• Serve as the local champion for Customer Experience initiatives, ensuring customer feedback is translated into actionable improvement plans.
• Support customer segmentation initiatives and drive local execution of segmentation strategies.
• Lead Commercial Excellence projects and activities, ensuring effective design, implementation, and follow-through.
• Collaborate closely with Marketing, Sales, Business Units, and other stakeholders to maximize commercial effectiveness.
• Contribute to regional and global Commercial Excellence initiatives and best-practice sharing.
• Promote cross-functional collaboration to support the overall marketing and commercial agenda.

Who You Are

You are an analytical, business-oriented professional with a passion for transforming data into value. You have strong communication and stakeholder management skills and can effectively influence cross-functional teams. You thrive in collaborative environments, enjoy solving complex business challenges, and are comfortable balancing operational execution with strategic thinking. You are proactive, customer-focused, and continuously seek opportunities to improve commercial performance through data-driven decision-making.

About the Candidate Background Experience

Experience in Commercial Excellence, Sales Operations, CRM Management, Marketing Operations, Business Analytics, or related areas.

Proven experience working with CRM platforms, Power BI and customer data management processes.

Experience transforming data into business insights and recommendations.

Strong understanding of marketing and sales processes across the customer journey.

Experience supporting customer experience, segmentation, or commercial transformation initiatives.

Experience working in multinational and matrix organizations is considered an advantage.

Experience with data visualization tools and performance reporting is highly desirable.

Languages

Fluent English (mandatory). Spanish is a plus.

Core Behaviors

• Acumen
  • Able to quickly understand the core of a problem and focus on the most important aspects.
  • Able to draw valid conclusions from large amounts of complex information.
  • Develops impactful strategies in accordance with the business vision.
• Judgment & Decision making
  • Makes things happen.
  • Quickly and aptly assesses the potential consequences of different actions related to any situation or task.
  • Acts with confidence and clarity.
• Networking & Influencing
  • Quickly builds fruitful networks inside and outside the organization.
  • Creates significant and meaningful impact in the wider organization and externally by aptly applying relational skills.
  • Is a strong team player and facilitates collaboration between others.
• Learning ability
  • Shows the willingness and ability to constantly learn and develop over time.
  • Proactively seeks feedback to improve performance and own behavior.
  • Adapts and combines different knowledge.

Why Join Us

Play a key role in shaping Commercial Excellence initiatives within a global organization. Be part of a collaborative, innovative, and customer-focused environment. Influence strategic decisions through data, insights, and customer understanding. Work closely with regional and global teams on transformational initiatives. Access excellent opportunities for professional growth and development. Help drive business success by creating exceptional customer experiences and commercial strategies.

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Meet our dedicated people who always go the extra mile.