Collections Superintendent

Jobtailor; São Paulo; Presencial; BRL 500 000 - 900 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo leads the end-to-end vehicle collections strategy, overseeing recovery lifecycle from pre-default to post-default stages. The role drives efficiency, automated processes, and strong KPI results through data-driven decision making.

The candidate will define policies, governance, and incentive programs, collaborating with executives to align collections goals with business strategy and risk appetite in a high-growth environment.

Qualificações

• Proven executive leadership experience in vehicle collections.
• Experience in vehicle recovery, repossession and resale.
• Deep knowledge of collections cadence, KPIs and performance management.
• Experience in operational transformation and organizational design.
• Strong leadership, decisiveness and stakeholder management.
• Experience building or transforming digital collections operations.
• Background in technology applied to debt recovery.
• Experience developing data-driven models and automation.

Responsabilidades

• Lead end-to-end collections strategy and operations for vehicle credit recovery.
• Define strategy, policies and incentives; govern processes and cadence with the executive board.
• Ensure accountability for KPIs; sponsor model and efficiency simulations.
• Own collections cadence and multichannel communications across stages; manage post-default execution.
• Define portfolio allocation, incentive policies, and external portal parameters.

Conhecimentos

Executive leadership

KPI management

Stakeholder management

Collections strategy

Digital collections/automation

Data-driven modeling

Operational transformation

Leadership presence

Descrição da oferta de emprego

Responsibilities

• Lead the end-to-end collections strategy and operations, responsible for the entire vehicle credit recovery lifecycle, ensuring operational efficiency, economic sustainability, digital evolution and consistent recovery results.
• Define strategy, collections policies and agent incentive programs; own governance of processes and the collections cadence; run alignment and review rituals with the executive board.
• Ensure accountability for KPIs; sponsor campaign modeling, efficiency simulations and collections metrics.
• Own the collections cadence (retail and corporate) and orchestrate multichannel communications across pre- and post-default stages; be responsible for procedural execution (credit bureau reporting, extrajudicial notifications, etc.).
• Define portfolio allocation, bonus/incentive policies, parameters for external portals and portfolio acquisition strategy.

Requirements

• Proven executive leadership experience in Collections within the vehicle segment (finance company, bank, automaker or related operations);
• Experience in vehicle recovery, repossession and resale;
• Deep knowledge of collections cadence, KPIs and performance management;
• Experience in operational transformation and organizational design;
• Strong leadership skills, decisiveness and stakeholder management.
• Experience building or transforming digital collections operations;
• Background in technology applied to debt recovery;
• Experience developing data-driven models and automation;
• Experience working in high-complexity, high-growth environments.

Hard Skills

• Collections Strategy
• KPI Management
• Performance Management
• Portfolio Allocation
• Campaign Modeling
• Efficiency Simulations
• Procedural Execution
• Credit Bureau Reporting
• Incentive Program Development
• Organizational Design

Soft Skills

• Leadership Skills
• Decisiveness
• Stakeholder Management