Collections Assistant

Jobtailor; Cuiabá; Presencial; BRL 28 000 - 47 000; Tempo integral

Resumo da oferta

Jobtailor in Cuiabá, Brazil seeks a collections specialist to handle outbound and inbound calls, WhatsApp, and email, negotiating payment agreements and formalizing arrangements.

You will issue boleto slips, monitor payments, update CRM records (Zendesk), track delinquency and aging reports, apply suspensions and reactivations, support retention, and strive to meet recovery KPIs such as debt recovered, agreements closed, and churn reduction.

Qualificações

• High school diploma (completed).
• Customer service experience preferred.
• Basic computer and internet skills.
• Basic knowledge of Microsoft Office.
• Previous experience in collections is a plus.
• Cyclical schedule: one week 9:00 AM–7:00 PM with Saturday off; the following week 10:00 AM–7:00 PM with 4 hours on Saturday.

Responsabilidades

• Perform outbound and inbound collections via phone, WhatsApp, e-mail and internal system.
• Negotiate outstanding debts and formalize payment agreements.
• Issue boleto payment slips and monitor payments.
• Update customer records and log interactions in the system (CRM/Zendesk).
• Monitor delinquency and aging reports.
• Apply service suspensions and reactivations according to company policy.
• Support retention efforts for delinquent customers.
• Meet recovery targets and performance indicators (RVI, efficiency, productivity).
• Monitor KPIs, including percentage of debt recovered, number of agreements closed, broken payment promises, TMA, daily productivity, and reduction of churn due to delinquency.

Conhecimentos

Collections Experience

Customer Service

Negotiation Skills

KPI Monitoring

Microsoft Office

Formação académica

High School Diploma

Ferramentas

CRM

Zendesk

Descrição da oferta de emprego

Perform outbound and inbound collections (phone, WhatsApp, e-mail and internal system).
Negotiate outstanding debts and formalize payment agreements.
Issue boleto payment slips and monitor payments.
Update customer records and log interactions in the system (e.g., CRM/Zendesk).
Monitor delinquency and aging reports.
Apply service suspensions and reactivations according to company policy.
Support retention efforts for delinquent customers.
Meet recovery targets and performance indicators (RVI, efficiency, productivity).
Monitor KPIs, including percentage of debt recovered, number of agreements closed, broken payment promises, TMA (average handling time), daily productivity, and reduction of churn due to delinquency.

Requirements

• High school diploma (completed).
• Customer service experience preferred.
• Basic computer and internet skills.
• Basic knowledge of Microsoft Office.
• Previous experience in collections is a plus.
• Cyclical schedule: one week 9:00 AM–7:00 PM with Saturday off; the following week 10:00 AM–7:00 PM with 4 hours on Saturday.

Core Competencies

Demonstrates expertise in collections processes, including negotiation of payment agreements and monitoring of delinquency and aging reports. Proficient in customer service and maintaining accurate records in CRM systems while meeting performance indicators.

Highest-signal resume keywords

• Collections Experience
• Customer Service
• Negotiation Skills
• KPI Monitoring
• Microsoft Office

ATS Optimization Keywords

Hard Skills

• Collections
• Payment Agreements
• Customer Record Management
• Delinquency Monitoring
• Performance Indicators

Soft Skills

• Communication
• Negotiation
• Problem-Solving

Industry Keywords

• Debt Recovery
• Payment Processing
• Churn Reduction
• Service Suspension

Tools & Technologies

• CRM
• Zendesk