Collections Assistant

Jobtailor; Curitiba; Presencial; BRL 28 000 - 50 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a debt collection specialist to conduct outbound and inbound contact, renegotiate debts, and recover outstanding balances. You will support administrative collections through WhatsApp and email, aiming to reduce delinquency and improve recovery rates.

Ideal candidates will have experience in collections, strong interpersonal skills, persistence, empathy, and the ability to manage multiple systems while maintaining clear records.

Qualificações

• Experience in outbound and inbound collections is a plus.
• Good interpersonal skills and a team-oriented attitude.
• Strong persuasion skills, persistence, and empathy.
• Interest and curiosity to learn.
• Ability to handle multiple systems simultaneously and record information quickly.
• Proficiency with technology and fast typing skills.
• Persuasive skills to improve debt recovery.
• Knowledge of Microsoft Office tools, especially Outlook and Excel.
• Knowledge of negotiation techniques.

Responsabilidades

• Conduct outbound and inbound contact with delinquent customers to renegotiate debts.
• Recover outstanding debts.
• Support administrative collections using alternative renegotiation channels such as WhatsApp and email.
• Work with individual and team targets to reduce delinquency and increase recovery.
• Implement renegotiation strategies.
• Maintain positive and efficient communication with customers and the team.
• Strive to increase recoveries through persuasive communication.

Conhecimentos

Debt Recovery

Negotiation Techniques

Persuasive Communication

Outbound And Inbound Collections

Administrative Collections

Fast Typing Skills

Technology Proficiency

Interpersonal Skills

Team-Oriented Attitude

Persuasion Skills

Persistence

Empathy

Ferramentas

Microsoft Office

Outlook

Excel

WhatsApp

Descrição da oferta de emprego

• Conduct outbound and inbound contact with delinquent customers to renegotiate debts
• Recover outstanding debts
• Support administrative collections using alternative renegotiation channels such as WhatsApp and email
• Work with individual and team targets to reduce delinquency and increase recovery
• Implement renegotiation strategies
• Maintain positive and efficient communication with customers and the team
• Strive to increase recoveries through persuasive communication

Requirements

• Experience in outbound and inbound collections is a plus
• Good interpersonal skills and a team-oriented attitude
• Strong persuasion skills, persistence, and empathy
• Interest and curiosity to learn
• Ability to handle multiple systems simultaneously and record information quickly
• Proficiency with technology and fast typing skills
• Persuasive skills to improve debt recovery
• Knowledge of Microsoft Office tools, especially Outlook and Excel
• Knowledge of negotiation techniques

Core Competencies

Demonstrates expertise in debt recovery through effective communication and negotiation strategies, utilizing technology to manage multiple systems and enhance customer interactions.

Highest-signal resume keywords

• Debt Recovery
• Negotiation Techniques
• Persuasive Communication
• Microsoft Office Proficiency
• Outbound And Inbound Collections

ATS Optimization Keywords

Hard Skills

• Debt Recovery
• Negotiation Techniques
• Fast Typing Skills
• Technology Proficiency
• Administrative Collections

Soft Skills

• Interpersonal Skills
• Team-Oriented Attitude
• Persuasion Skills
• Persistence
• Empathy

Industry Keywords

• Collections
• Delinquency
• Customer Communication
• Renegotiation Strategies

Tools & Technologies

• Microsoft Office
• Outlook
• Excel
• WhatsApp