Client Success Manager

AgencyHires; Brasil; Remote; BRL 249,501 - 349,301; Full time

Benefits offered by this job

Competitive pay

Bonus commission

$10,000 yearly learning budget

Job summary

AgencyHires is seeking an experienced Client Success Manager proficient in Klaviyo to drive client relationships and retention strategies. This role emphasizes direct communication with clients and requires a minimum of 5 years of hands-on Klaviyo experience. The ideal candidate will develop retention roadmaps, analyze performance metrics, and contribute significantly to client revenue through strategic planning. Competitive pay is offered based on experience and region, alongside bonus opportunities.

Qualifications

• Minimum 5 years hands-on Klaviyo experience.
• Client-facing experience as CSM or account manager.
• Deep understanding of Klaviyo segmentation and flows.
• Strong written English for US-based clients.

Responsibilities

• Own client communication for managed accounts.
• Analyze Klaviyo performance metrics and KPIs.
• Build retention roadmaps using segmentation.
• Drive revenue strategy using attribution reporting.

Skills

Klaviyo experience

Client communication

Performance analytics

Email copy optimization

Organizational skills

Tools

Klaviyo

ClickUp

Job description

THIS IS IT. The role that will transform you into the Klaviyo master every ecommerce brand fights to keep.

You are joining the email marketing agency that went from $80K to $800K in two years.

We manage retention for serious US ecommerce brands doing millions per month.

Our clients expect results. They get them.

We are not slowing down. We are scaling up.

And we need someone who can own every single client relationship like their business depends on it.

This is not another CSM role where you send weekly reports and hope for the best. This is the nerve center of a Klaviyo-powered revenue machine.

What You'll Actually Do

• Own 99% of all client communication for managed accounts.
• Run check-in calls every 3 weeks analyzing Klaviyo performance metrics and KPIs.
• Build retention roadmaps using Klaviyo's advanced segmentation and automation flows.
• Generate AB testing ideas from Klaviyo data insights and AI recommendations.
• Handle new client onboarding from Klaviyo integration to full execution.
• Plan monthly promotional campaigns leveraging Klaviyo's predictive analytics.
• Drive weekly revenue strategy using Klaviyo attribution reporting and customer lifecycle data.
• Brief our team on dedicated flows, SMS campaigns, and advanced Klaviyo automations.
• Optimize client accounts using the latest Klaviyo features and capabilities.
• Keep everything organized in ClickUp with comprehensive Klaviyo performance dashboards.

What We Are Looking For

• Minimum 5 years hands-on Klaviyo experience. Non-negotiable.
• Proven client-facing experience as CSM or account manager in Klaviyo-focused agencies.
• Deep understanding of Klaviyo segmentation, flows, and performance analytics.
• Copywriting background. You review and optimize email copy with confidence.
• Obsessively organized. You manage large Klaviyo client portfolios without dropping anything.
• Proactive by default. Clients never chase you for performance updates.
• Strong written English for US-based ecommerce clients.
• Available from 4 PM CET or 9 AM EST.

Who This Is NOT For

• Anyone with less than 5 years of Klaviyo experience.
• People who need hand-holding or micromanagement.
• CSMs who treat Klaviyo accounts like support tickets.
• Generalists looking for variety. This role lives in Klaviyo mastery.

Who This IS For

• The CSM who thinks strategically about Klaviyo retention and lifecycle marketing.
• Someone who sees revenue patterns in Klaviyo analytics that others miss.
• A relationship builder who makes clients feel genuinely valued.
• The organized operator who thrives managing high-stakes Klaviyo accounts.

Why This Role Is Different

• You are not just maintaining accounts. You are driving Klaviyo revenue strategy.
• Direct access to founders and decision-makers who move fast.
• $10,000 yearly learning budget to stay ahead of Klaviyo innovations.
• Real impact on million-dollar client businesses through expert Klaviyo mastery.
• No corporate bureaucracy. Just Klaviyo expertise and results.

Pay

Competitive pay based on your region and experience, plus bonus commission.