Client Solutions Manager (CSM) - Marketplace - Global Business Solutions - São Paulo

TikTok; São Paulo; On-site; BRL 300,000 - 420,000; Full time

Job summary

TikTok Brazil is hiring a Client Solutions Manager to join the Global Business Solutions team. You will work with internal Sales, Product, and Measurement teams to tailor solutions that maximize client results on our platform.

In this role you will drive product adoption, optimize campaigns, and deliver data-driven recommendations while maintaining exceptional client service across global markets. A strong client-service mindset and ability to collaborate across functions are essential.

Qualifications

• 5+ years of account management or client services experience in digital marketing.
• Experience managing key client accounts in Performance advertising.
• Ability to analyze data and derive campaign insights.
• English proficiency required due to global teams.

Responsibilities

• Educate clients on product updates and best practices relevant to their business.
• Manage post-sale client relationships and optimize auction ads campaigns.
• Set up and optimize campaigns; provide data-driven insights to clients.
• Collaborate with sales, product, and engineering to troubleshoot issues.
• Conduct regular business reviews and build long-term client relationships.
• Gather feedback to influence advertising strategy.

Skills

Account management

Client services

Data analysis

English proficiency

Business solutions

Tools

SQL

Job description

Responsibilities

Team Introduction
Our team is dedicated to fostering and expanding relationships with our internal Ad Sales team and connecting with other key stakeholders, with a primary focus on finding the best business solutions for our clients on the platform. We are committed to delivering exceptional client service and providing comprehensive education on our products and solutions. Our goal is to empower our team to identify and leverage the best products to maximize our clients’ business results on TikTok.

About the Role

We are looking for a detail-oriented Client Solutions Manager to join our Client Solutions Team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. Working closely with internal Sales, Product, and Measurement teams, the CSM helps identify the most effective solutions for our clients, ensuring they achieve the best possible results on the platform. Acting as the main point of contact with strategic cross-functional partners, the CSM is responsible for driving product adoption, optimizing complex campaigns, and leveraging data and analytics to provide consultative solutions tailored to each client. As part of our sales organization, the CSM will support the team in meeting objectives while delivering best-in-class customer service. Success in this role requires a strong client-service orientation, the ability to thrive in a dynamic environment, and the capability to deliver custom solutions that maximize the value of TikTok’s unique ad product suite.

Responsibilities

• Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
• Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results;
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
• Share marketplace feedback and guide our advertising strategy;
• Support and work with the sales team on pre-sale research and pitch;
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
• Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team.
• Product and go-to-market strategy;
• Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;
• Share marketplace feedback and guide our advertising strategy.

Qualifications

Minimum Qualifications

• At least 5 years of experience in account management/client services roles in digital marketing;
• Experience in managing key accounts in Performance;
• Experience managing performance advertisers with a deep understanding of their challenges;
• Ability to analyze data and identify insights to assess campaign performance;
• English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualification

• Proactive attitude with excellent data analytical skills in excel.
• SQL knowledge is a plus.

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request