Client Service Analyst - Technical Support

TSYS

Brasil

Presencial

BRL 55 800 - 111 600

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Flexibility to work from home

People centered environment

Contact with teams from different countries

Attractive policy of salary and benefits

Resumo da oferta

Join TSYS as a Client Service Analyst in Brazil, part of a Fortune 500 company dedicated to transforming payment processing. In this role, you will handle client inquiries, collaborate with technical teams, and ensure issue resolutions are communicated effectively. Ideal candidates will have a bachelor's degree in IT or a related field and strong client-facing experience. Enjoy flexibility, a people-centered workplace, and opportunities for professional growth and development.

Qualificações

Previous experience consulting with clients to meet business needs.
Ability to understand and communicate technical changes in easy-to-understand business terms.
Advanced English level for speaking, listening and writing.

Responsabilidades

Reacts to moderately complex client inquiries and conducts research to solve issues.
Begins to analyze and evaluate client-initiated changes.
Verifies system changes made and ensures the outcome is accurate.
Develops functional requirements and specifications to support client customization or system changes.

Conhecimentos

Technical Communication

Client Consulting

Problem Solving

Formação académica

Bachelor's degree in Information Technology or related field

Descrição da oferta de emprego

Client Service Analyst - Technical Support

TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.

As part of our growth as a card processor in LATAM, we are looking for a Client Service Analyst, with relevant experience in client facing roles, to be part of our team in Brazil.

If you are looking for professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500 company!

If want more reasons for choosing us, we can help you:

Flexibility to work from home
People centered environment
Contact with teams from different countries
Attractive policy of salary and benefits

What Part Will You Play?

Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client.
To be assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
Verifies system changes made and ensures the outcome is accurate.
Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed.
Develops functional requirements and specifications to support client customization or system changes.

Minimum Qualifications

Bachelor's degree in Information Technology or related field.
Previous experience consulting with clients to meet business needs and in technical interactions to solve issues and analyze requests.
Ability to understand and communicate technical changes in easy-to-understand business terms.
Advanced English level for speaking, listening and writing.

At TSYS we recognize that innovation and transformation only happen in inclusive and safe work environment and as an equal opportunity employer, we strongly encourage people with disabilities to apply to any of our job positions.

Seniority level