Customer Service Analyst

Jobgether; Brasil; Presencial; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

International environment

Professional development opportunities

Resumo da oferta

Jobgether in Brazil is seeking a Customer Service Analyst to manage end-to-end order cycles for a portfolio of customers. You will coordinate inquiries, order updates, delivery, and issue resolution, partnering with Finance, Logistics, Supply Chain, and Sales to ensure accurate data and on-time fulfillment.

This hybrid, full-time role requires strong communication, multi-country experience, and a proactive, problem-solving mindset to build trusted relationships and support OTIF delivery.

Qualificações

• Bachelor's degree in Business Administration or related field.
• At least 3 years in customer service, order management, or similar roles.
• Fluency in English and Spanish; strong written and verbal communication.

Responsabilidades

• Manage customer orders throughout the complete order lifecycle.
• Communicate order changes and delivery updates to customers.
• Respond to inquiries and resolve issues to ensure customer satisfaction.
• Maintain accurate customer data and order records in SAP and other systems.
• Coordinate with Finance, Logistics, Supply Chain and Sales to resolve issues.

Conhecimentos

Bilingual English/Spanish

Microsoft Office

SAP

TOTVS ERP

Order management

Formação académica

Bachelor's degree in Business Administration

Ferramentas

SAP

TOTVS

Descrição da oferta de emprego

Customer Service Analyst based in Brazil.

As a Customer Service Analyst, you will manage the end-to-end order cycle for an assigned portfolio of customers. You will be a key point of contact for inquiries, order updates, delivery coordination, and issue resolution. The role combines customer relationship management with strong operational execution and data accuracy. You will collaborate closely with Finance, Logistics, Supply Chain, and Sales to ensure smooth order fulfillment. Your work will directly contribute to customer satisfaction, on-time delivery, and operational excellence. The environment is fast-paced and international, requiring strong communication and the ability to manage competing priorities. This is a hybrid opportunity for a proactive professional who enjoys solving problems and building trusted customer relationships.

Accountabilities:

• Manage, process, maintain, and monitor customer orders throughout the complete order lifecycle.
• Communicate order changes, delivery updates, and relevant information to customers in a timely and professional manner.
• Respond to customer inquiries, investigate issues, and provide effective solutions to ensure a positive customer experience.
• Maintain accurate customer information, order records, and related data within SAP and other business systems.
• Coordinate closely with Finance, Logistics, Supply Chain, and Sales teams to resolve operational issues and support customer requirements.
• Manage customer complaints, disputes, invoicing questions, and other service-related matters through to resolution.
• Monitor consignment stock and customer portals when required, ensuring information remains accurate and up to date.
• Support on-time, in-full (OTIF) delivery objectives by proactively monitoring orders and identifying potential delays or issues.
• Follow applicable safety, health, and environmental (SHE) requirements and contribute to operational compliance.
• Maintain a high standard of data accuracy, documentation, communication, and customer service across all assigned activities.

Requirements:

• Bachelor’s degree or equivalent qualification in Business Administration, Commerce, Administration, or a related field.
• At least 3 years of experience in customer service, customer support, order management, or a related role.
• Fluency in English and Spanish.
• Proficiency in Microsoft Office and business management systems.
• Experience using SAP, TOTVS, or similar ERP platforms for customer and order management is preferred.
• Experience supporting customers across multiple countries or regions is an advantage.
• Strong organizational skills with the ability to manage multiple priorities, orders, and deadlines simultaneously.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• High attention to detail and commitment to maintaining accurate customer and order data.
• Ability to work effectively in a collaborative, international, and fast-paced environment.
• Legal authorization to work in Brazil.

Benefits:

• Hybrid work model combining office and remote work.
• Full-time employment opportunity.
• Opportunity to work within an international and collaborative environment.
• Exposure to customers and stakeholders across multiple regions and business functions.
• Professional development opportunities through cross-functional collaboration and hands‑on experience.
• Opportunity to develop expertise in customer service, order management, ERP systems, and supply chain processes.
• Inclusive workplace culture focused on collaboration, respect, and equal opportunity.
• Opportunity to contribute directly to customer satisfaction and operational performance.

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