Client Relationship Analyst

Jobtailor; São Paulo; Presencial; BRL 20 088 - 29 016; Tempo integral

Resumo da oferta

Jobtailor is seeking a motivated student for a role focused on customer claims analysis, data interpretation, and service excellence in São Paulo. You will monitor client interactions, prepare insightful reports, and help improve retention through strategic actions and effective communication.

The ideal candidate is currently pursuing a Bachelor's degree in a related field, proficient in Microsoft Office, and has prior experience in similar roles.

Qualificações

• Currently enrolled in a Bachelor's degree in Business Administration, Commercial Management, or related field.
• Proficient in Microsoft Office.
• Previous experience in a similar role.
• Claims Analysis.
• Data Analysis.
• Report Preparation.
• Customer Service.
• Problem Solving.
• Communication.

Responsabilidades

• Analyze and monitor claims/loss ratio reports.
• Monitor and follow up with clients.
• Develop strategic actions for customer loyalty and retention.
• Receive complaints and clarify doubts, ensuring fast resolution.
• Analyze area data/metrics and team productivity, generating insights for management.
• Prepare reports.
• Identify opportunities to enhance the customer experience.
• Perform account/process changes (additions, modifications, or removals).

Conhecimentos

Microsoft Office

Customer Service

Data Analysis

Claims Analysis

Report Preparation

Problem Solving

Communication

Formação académica

Bachelor's degree (in progress) in Business Administration/Commercial Management or related

Descrição da oferta de emprego

Responsibilities

• Analyze and monitor claims/loss ratio reports.
• Monitor and follow up with clients.
• Develop strategic actions for customer loyalty and retention, offering customized solutions.
• Receive complaints and clarify doubts, ensuring they are resolved quickly to improve the customer experience.
• Analyze area data/metrics and team productivity (performance), generating insights for management and supporting goal achievement.
• Prepare reports.
• Identify improvement opportunities to enhance the customer experience.
• Perform account/process changes (additions, modifications, or removals).

Requirements

• Currently enrolled in a Bachelor's degree in Business Administration, Commercial Management, or related field.
• Proficient in Microsoft Office.
• Previous experience in a similar role.
• Claims Analysis.
• Data Analysis.
• Report Preparation.
• Customer Service.
• Problem Solving.
• Communication.