Client Executive

Orange Business; São Paulo; Híbrido; BRL 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global opportunities

Hybrid work arrangement

Professional development

Career growth

Diversity & inclusion initiatives

Rewards programs

Resumo da oferta

Orange Business seeks a Junior Client Executive with strong client-facing IT services experience to lead cross-functional account teams and drive sustainable growth. The role demands high visibility, P&L oversight, and strategic customer value creation across complex contracts.

You will maintain executive-level relationships with customers and internal stakeholders, guiding governance, risk, and commercial governance while expanding opportunities in a fast-paced, global environment.

Qualificações

• Five years of client-facing experience in IT services.
• Strong English communication skills.
• Solid leadership abilities with management experience.
• Proven financial acumen, including P&L management.
• Ability to work with cross-functional teams and manage customer partnerships.

Responsabilidades

• Lead cross-functional extended account teams to fulfill the partnership.
• Set up and supervise contract execution governance.
• Identify new needs and develop business opportunities.
• Escalate major issues and coordinate with sales.
• Maintain relationships with senior executives on both sides.

Conhecimentos

Sales drive

Leadership

Financial acumen

P&L management

Communication

Negotiation

Strategic thinking

Cross-cultural teams

Client relationships

Descrição da oferta de emprego

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

The Junior Client Executive is a senior management role, covering customer programs including large and complex accounts. It requires a broad scope of authority and visibility. The Junior Client Executive provides leadership to the members of the cross-functional extended account teams to ensure all aspects of the customer partnership are fulfilled according to the Master Service Agreement signed with the client he/she assigned to. The Junior Client Executive has full accountability over the extended account teams (internal and external) as well as all financial (P&L management), contractual (compliance), business strategic (customer value creation) and risk-related management concerning the partnership with the client he/she is assigned to. The Junior Client Executive will maintain key relationships at the Senior and Executive management level on both Orange and with the customer to ensure overall customer partnership driven by sustainable growth, profitability, generated via customer centric approach supported by value creation and customer satisfaction throughout the entire contract execution lifecycle.

The Junior Client Executive key responsibilities include the set-up and overall supervision of contract execution governance to:

• Understand and manage customer expectations.
• Report on contract execution progress, results, and risks avoidance.
• Set-up and management of a customer-facing cross-functional CBU organization (i.e. resource management, customer services transformation, P&L management ..)
• Identify new needs and develop business.
• Be the escalation level for major issues when solutions have not been reached with his extended team.
• Work with Sales and customers to identify and develop contract extension business opportunities, from the qualification to the customer agreement.
• Qualifies opportunities in the pipeline and approves the proposal / business case before it is submitted to the customer.
• Support pre-sales efforts within the CBU Community, by representing accounts, qualified opportunities and signing-off the offer made to the client.
• ensure that, for every new scope extension, the resource ramp-up
• Rolled-out as per plan, by anticipating appointment of the key roles during the pre-sales phase
• Initialize, drive, and monitor the business development plan for the CBU Community.
• Any other duties as required by Management
• People Management: Can have indirect management responsibility for up to 50 people

About You

You bring over five years of client-facing experience in IT services, showcasing your drive for sales and an in-depth understanding of Orange Business value propositions. You possess comprehensive management experience with strong leadership abilities, thriving under pressure while demonstrating excellent English communication skills. Your strategic thinking and deep financial acumen make you a pivotal asset within a diverse, virtual team environment.

Your professional skills:

• Exhibit strong sales drive and capabilities, consistently achieving or exceeding targets.
• Demonstrate thorough knowledge of Orange Business value propositions and solutions.
• Possess a solid understanding of major IT trends, including cloud-first initiatives, zero trust principles, and NextGen AI technologies.
• Showcase comprehensive management experience with proven leadership skills, even in high-pressure scenarios.
• Display strong financial acumen, including expertise in P&L management and revenue forecasting.
• Possess excellent organizational, coordination, and communication skills, ensuring clarity and precision in all interactions.
• Demonstrate a client-focused approach, coupled with strong interpersonal and negotiation abilities.
• Be an innovative thinker, capable of suggesting improvements and adapting to ever-changing circumstances.
• Excel at building cohesive teams across diverse cultures and virtual environments.
• Exhibit strategic thinking capabilities, aligning actions with Senior Leadership objectives.

At Orange, we pledge to provide you with an environment that champions innovation and a growth mindset. You will be empowered to tackle challenges head-on and cultivate deep customer relationships, driving impactful outcomes that resonate within the organization. Join us in shaping the future of technology through dedication, curiosity, and inspiring leadership.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.