Client Advisor

Loro Piana; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Loro Piana in São Paulo seeks a Client Advisor to drive sales growth and deliver exceptional service to our discerning clients. You will build lasting relationships, curate elevated shopping experiences, and uphold the brand's standards in a luxury retail environment.

The role requires 3+ years of luxury or premium retail sales, strong product knowledge, excellent customer service, teamwork, and the ability to work with digital tools.

Qualificações

• 3+ years of sales experience in luxury or premium retail.
• Excellent customer service and strong communication skills.
• Teamwork and collaboration with store colleagues to deliver a premium client experience.
• Knowledge of sales, operations, and inventory processes.
• Ability to lift and move up to 40 pounds.

Responsabilidades

• Exceed personal sales goals and contribute to team growth while upholding Loro Piana standards.
• Develop and maintain comprehensive product knowledge to facilitate the sales process.
• Collaborate with team members to ensure a seamless shopping experience for clients.
• Cultivate and maintain relationships with clients through follow-ups and after-sales support.
• Collect and update client information to tailor services to individual preferences.
• Actively engage with clients to promote products and drive sales growth.
• Oversee store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with leadership to implement plans to boost sales performance.
• Identify opportunities to optimize sales growth and store operations.

Conhecimentos

Sales experience

Customer service

Teamwork

Problem-solving

Inventory knowledge

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Key Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills and Abilities Required

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.