Loro Piana - Assistant Store Manager, Brazil

Loro Piana; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Loro Piana in São Paulo, Brazil, is seeking an Assistant Manager to support the Store Director and assist the Store Manager in delivering exceptional customer service and expanding the client base. The role focuses on leading staff, coaching selling, and maximizing sales through product knowledge.

The position requires a proven retail sales background, strong leadership, and the ability to work effectively with all levels of the organization and customers.

Qualificações

• Minimum 3+ years of experience in retail sales.
• Proven ability to motivate a sales team.
• Demonstrated customer service excellence.
• Ability to coach staff and analyze performance.

Responsabilidades

• Manage the selling environment and uphold impeccable customer service.
• Provide outstanding customer service.
• Maximize sales performance through product knowledge, coaching, and clientele skills.
• Support Sales Professionals in achieving goals with feedback.
• Ensure policies and directives are enforced by all staff.
• Lead by example to maintain a respectful selling environment.
• Convey Loro Piana standards to management and staff.
• Maintain standards and accountability for service and sales goals.
• Analyze and review sales associates performance.

Conhecimentos

Customer service excellence

Sales leadership

Communication skills

Descrição da oferta de emprego

Position

General Purpose of the Position: The Assistant Manager reports directly to the Store Director and is responsible for assisting the Store Manager in ensuring customer service levels meet and exceed our customer's expectations, and developing and maximizing the client base.

Job Responsibilities

Responsibilities:

• Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service
• Provide outstanding customer service
• Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis
• Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel
• Lead by example and ensure a respectful selling environment is maintained at all times
• Communicate Loro Piana standards and expectations to management team and sales associates
• Maintain Loro Piana standards and hold staff accountable for providing quality customer service and achieving sales goals
• Analyze and review sales associates performance

Profile

Skills and Abilities Required:

• Must present a positive professional and energetic attitude
• Must possess a passion for customer service and selling
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base

Education and Experience Required

• 3+ years of work experience in retail sales
• Proven ability to motivate a sales force