Change Management

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an experienced Change Manager to oversee the end-to-end lifecycle of changes within a secure production environment. The role focuses on documenting, assessing, planning, authorizing, implementing and reviewing changes while ensuring compliance and traceability.

The candidate will coordinate with the CAB, manage normal, standard and emergency changes, and oversee change tests and contingency scenarios.

Qualificações

• Strong experience in Change Management.
• Experience documenting, recording, assessing and planning changes.
• Experience managing Normal, Standard and Emergency changes.
• Knowledge of change authorization processes and participation in the CAB.
• Experience monitoring the implementation and review of changes.
• Experience coordinating operational activities related to changes.
• Experience executing and validating change tests and contingency tests.
• Knowledge of operational control and lifecycle management of changes.
• Familiarity with governance frameworks and ITIL best practices.
• Good analytical skills, organization, communication and ability to manage multiple demands.
• ITIL Foundation certification or higher (preferred).
• Experience in mission-critical and high-availability environments (preferred).
• Experience in financial institutions or large-scale IT infrastructure operations (preferred).
• Knowledge of ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, among others) (preferred).

Responsabilidades

• Manage the complete lifecycle of changes (Change Management), ensuring controlled and secure execution.
• Record, document, assess, plan, authorize, implement and review changes.
• Work on the management of Normal, Standard and Emergency changes.
• Coordinate and follow the approval process with the CAB (Change Advisory Board).
• Plan and oversee change tests and contingency tests.
• Ensure changes are executed according to processes, minimizing risks and impacts to the production environment.
• Monitor and control the implementation of changes, ensuring traceability and compliance.
• Prepare technical documentation and change records.
• Conduct post-implementation reviews (Post Implementation Review - PIR), identifying opportunities for improvement.
• Coordinate activities between technical teams and involved areas throughout the change process.
• Ensure adherence to ITIL best practices and IT governance.

Conhecimentos

Change Management

Documentation

Change testing

CAB coordination

Test planning

HA/mission-critical

ITIL practices

Analytical skills

Multi-tasking

ITSM tools

Governance frameworks

Communication

Cross-functional coordination

Process governance

Ferramentas

ServiceNow

BMC Remedy

Jira Service Management

Descrição da oferta de emprego

Responsibilities

• Manage the complete lifecycle of changes (Change Management), ensuring controlled and secure execution.
• Record, document, assess, plan, authorize, implement and review changes.
• Work on the management of Normal, Standard and Emergency changes.
• Coordinate and follow the approval process with the CAB (Change Advisory Board).
• Plan and oversee change tests and contingency tests.
• Ensure changes are executed according to processes, minimizing risks and impacts to the production environment.
• Monitor and control the implementation of changes, ensuring traceability and compliance.
• Prepare technical documentation and change records.
• Conduct post-implementation reviews (Post Implementation Review - PIR), identifying opportunities for improvement.
• Coordinate activities between technical teams and involved areas throughout the change process.
• Ensure adherence to ITIL best practices and IT governance.

Requirements

• Strong experience in Change Management.
• Experience in documenting, recording, assessing and planning changes.
• Experience managing Normal, Standard and Emergency changes.
• Knowledge of change authorization processes and participation in the CAB.
• Experience monitoring the implementation and review of changes.
• Experience coordinating operational activities related to changes.
• Experience executing and validating change tests and contingency tests.
• Knowledge of operational control and lifecycle management of changes.
• Familiarity with governance frameworks and ITIL best practices.
• Good analytical skills, organization, communication and ability to manage multiple demands.
• ITIL Foundation certification or higher (preferred).
• Experience in mission-critical and high-availability environments (preferred).
• Experience in financial institutions or large-scale IT infrastructure operations (preferred).
• Knowledge of ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, among others) (preferred).

Core Competencies

Demonstrates expertise in Change Management, including the ability to document, assess, and implement changes while adhering to ITIL best practices. Proficient in coordinating activities across technical teams and ensuring compliance in high-availability environments.