Business Services Analyst

Crossell; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Swiss Re Corporate Solutions in São Paulo, Brazil, seeks a Business Services Analyst to support daily operations, manage processes, ensure data quality and compliance, and identify improvement opportunities. You will collaborate with internal teams and external partners to deliver high-quality service and drive efficiency.

The role emphasizes process excellence, governance, and data-driven decision support in a fast-paced environment. Strong communication and stakeholder management are essential.

Qualificações

• 2-5 years of experience in Operations, Business Services, Customer Service, Insurance, Financial Services, or related environments.
• Experience supporting business processes and working with multiple stakeholders.
• Exposure to process management, operational controls, or continuous improvement initiatives.
• Strong analytical mindset and ability to work with data and operational indicators.
• Experience in a fast-paced and collaborative environment.

Responsabilidades

• Support business teams with day-to-day operational and administrative activities.
• Review, analyze, and process documentation in accordance with internal procedures and quality standards.
• Act as a key point of contact for internal stakeholders and external partners, ensuring timely and high-quality service.
• Monitor operational requests and follow up on pending actions to ensure service level commitments are met.
• Maintain and strengthen operational processes, controls, and governance practices.
• Analyze workflows and identify opportunities to improve efficiency, productivity, and service quality.
• Prepare reports, data analysis, and operational metrics to support business decision-making.
• Participate in projects and continuous improvement initiatives, contributing to process redesign and implementation of best practices.
• Support system enhancements by gathering business requirements, participating in testing activities, and validating new functionalities.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Conhecimentos

Analytical mindset

Problem solving

Stakeholder management

Communication skills

Ownership & accountability

Proactivity & continuous improvement

Teamwork & collaboration

Attention to detail

Adaptability & learning

Formação académica

Bachelor's degree completed or in progress in Business Administration, Economics, Engineering, Accounting, Finance, Insurance, or related fields

Ferramentas

Excel

PowerPoint

Power BI

Descrição da oferta de emprego

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Come and be part of one of the most dynamic areas of the company, with interaction with different areas, people, processes and activities.

Here in Operations you will be challenged to innovate and work as a team to create solutions and support improvements to provide a good experience to our customers.

About the Role.

The Business Services Analyst is responsible for supporting daily business operations, managing administrative and operational processes, ensuring data quality and compliance with internal controls, and identifying opportunities for process optimization and efficiency improvements.

Key Responsibilities

• Support business teams with day-to-day operational and administrative activities;
• Review, analyze, and process documentation in accordance with internal procedures and quality standards;
• Act as a key point of contact for internal stakeholders and external partners, ensuring timely and high-quality service;
• Monitor operational requests and follow up on pending actions to ensure service level commitments are met;
• Maintain and strengthen operational processes, controls, and governance practices;
• Analyze workflows and identify opportunities to improve efficiency, productivity, and service quality;
• Prepare reports, data analysis, and operational metrics to support business decision-making;
• Participate in projects and continuous improvement initiatives, contributing to process redesign and implementation of best practices;
• Support system enhancements by gathering business requirements, participating in testing activities, and validating new functionalities;
• Ensure compliance with company policies, procedures, and regulatory requirements.

About the Team

We are a collaborative team with people engaged in continuous work in search of operational excellence and better solutions for our customers. That's why our core behaviors are based on quick decision-making, simply navigating everyday obstacles, and taking responsibility for challenges.

We work to provide a friendly, challenging environment, focused on delivering, but mainly on enjoying the journey and the process!

About You

Do you have strong interpersonal and communication skills? Are you naturally curious, always looking for opportunities to improve processes and solve problems? Do you enjoy collaborating with different stakeholders and contributing to business success through operational excellence?

If so, we'd love to hear from you!

• 2-5 years of experience in Operations, Business Services, Customer Service, Insurance, Financial Services, or related business environments;
• Experience supporting business processes and working with multiple stakeholders;
• Exposure to process management, operational controls, or continuous improvement initiatives;
• Strong analytical mindset and ability to work with data and operational indicators;
• Experience in a fast-paced and collaborative environment.

Technical Skills

• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint;
• Knowledge of reporting, data analysis, and business process management;
• Experience with workflow management and operational procedures;
• Ability to identify process improvement opportunities and support implementation initiatives;
• Experience with internal controls, governance, and operational support activities;
• Power BI knowledge is considered an advantage;
• Intermediate English (written and verbal); Spanish is a plus;
• Bachelor's degree completed or in progress in Business Administration, Economics, Engineering, Accounting, Finance, Insurance, or related fields.

Behavioral Skills

• Strong analytical and problem-solving skills;
• Sense of ownership and accountability;
• Proactivity and continuous improvement mindset;
• Ability to prioritize and manage multiple demands simultaneously;
• Excellent communication and stakeholder management skills;
• Teamwork and collaboration;
• Attention to detail and organizational skills;
• Adaptability and willingness to learn;
• Customer-centric mindset.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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