User Operations Intern

DiDi Chuxing; São Paulo; Híbrido; BRL 17 000 - 23 000; Tempo parcial

Resumo da oferta

DiDi Chuxing is seeking a data-driven student to support Growth and Product Operations in Brazil. You will run end-to-end campaigns, analyze performance, and propose data-backed improvements to the 99Pay product, working across teams to align on priorities.

You will benchmark competitors, map funnel friction points, and translate insights into prioritized opportunities for product teams. Applicants should be pursuing a quantitative degree with strong Excel and SQL skills.

Qualificações

• Must be pursuing a Bachelor's degree in a quantitative field and graduating after 2027.
• Strong analytical and communication skills with structured thinking.
• Advanced Excel skills including pivot tables and lookups.
• SQL ability to join tables and validate results.
• Fluent English; Portuguese for day-to-day work.
• Comfort with AI tools in routine tasks.

Responsabilidades

• Execute growth and engagement campaigns end to end: planning, setup, testing, launch, and monitoring.
• Analyze campaign performance using funnel, cohort, segmentation, and incrementality.
• Design and run A/B tests to improve conversion and engagement across the user lifecycle.
• Track CAC, ROI, activation and retention; decide when to scale or adjust campaigns.
• Benchmark competitors in digital wallet/fintech space and translate into product opportunities.
• Collaborate with product, BI, marketing, engineering, risk, and CX to move initiatives forward.

Conhecimentos

Excel advanced

SQL

English

Portuguese

Data analysis

Formação académica

Bachelors degree

Ferramentas

Python

Power BI

Looker

Tableau

Descrição da oferta de emprego

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team/role

• We are looking for passionate, data-driven and collaborative people to be part of our team.
• If developing strategies focused on the business growth and managing important data analysis make your eyes sparkle and motivate you to go beyond, this is a suitable position for you.
• You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

In this role, you'll be...

Split into two main parts:

• Growth & Campaigns
• Execute growth and engagement campaigns end to end: planning, setup, testing, launch, and monitoring.
• Analyze campaign performance in depth — funnel, cohort, segmentation, and incrementality — and translate results into the next round of tests.
• Design and run A/B tests to improve conversion and engagement across the user lifecycle, and defend the reads with data.
• Track campaign efficiency against targets (CAC, ROI, activation and retention rates) and flag when a campaign should be scaled, fixed, or killed.
• Product Operations
• Benchmark competitors and reference players in the digital wallet and fintech space — Brazil and abroad — mapping features, flows, incentive mechanics, and communication.
• Turn benchmarks into concrete, prioritized improvement opportunities for 99Pay, backed by data on where our own funnel underperforms.
• Map friction points across the user journey by combining product data, campaign results, and CX feedback, and size the impact of fixing them.
• Bring those opportunities to the product team as structured proposals — problem, evidence, comparison, recommendation — and follow them through discovery and prioritization.
• Work across product, BI, marketing, engineering, risk, and CX to align on what gets built and to keep initiatives moving between teams.

We're eager to be in touch because you have...

Must-have

• Currently pursuing a Bachelor's degree in Business Administration, Economics, Engineering, Statistics, or Finance, graduating in December 2027 or later.
• Structured thinking, organization, and prioritization, with strong written and verbal communication.
• Advanced Excel/Google Sheets — pivot tables, lookups, and comfort building analyses from raw exports.
• SQL: able to write joins and aggregations and validate your own numbers.
• Advanced English; Portuguese fluency for day-to-day work.
• Comfortable using AI tools in daily work.

Nice-to-have

• Power BI, Looker, Tableau or related tools.
• Python for data analysis (pandas) or task automation.
• Basic statistics for experimentation: sample size, significance, confidence intervals.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).