Business Analyst

IQVIA Argentina; São Paulo; Presencial; BRL 50.000 - 90.000; Tempo integral

Resumo da oferta

An established industry player is looking for a dynamic Business Analyst to join their Global Technology & Operations team. In this role, you will drive technological advancements, aligning enterprise system solutions with business goals while ensuring excellent user experiences. You will engage in requirement gathering, analysis, and documentation, facilitating product demos and managing end-to-end induction operations. This position offers a unique opportunity to contribute to innovative solutions in a fast-paced environment, enhancing healthcare outcomes through data-driven insights. If you are passionate about technology and healthcare, this role is perfect for you.

Qualificações

• 3-5 years’ experience in business requirements gathering and client interaction.
• Knowledge of Agile methodologies (PMI, SCRUM, Prince, SAFe).

Responsabilidades

• Gather and analyze business requirements from internal stakeholders.
• Coordinate UAT testing and support day-to-day project operations.

Conhecimentos

Analytical Thinking

Problem Solving

Communication Skills

Agile Methodologies

Business Acumen

Formação académica

Bachelor’s degree in Engineering

Bachelor’s degree in Information Technology

Ferramentas

Salesforce Sales Cloud

JIRA

Confluence

MS Office

Visio

Descrição da oferta de emprego

IQVIA – Global Technology & Operations (GTO) Overview

Join us on our exciting journey!

IQVIA is The Human Data Science CompanyTM, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. IQVIA has approximately 79,000 employees in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring.

At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources, and reputation so that you can drive your career and choose the path that best defines your development and success.

WE are Global Technology & Operations (GTO)

GTO plays a key role in driving technological advancements and operational excellence across IQVIA. Our mission is to drive productivity throughout the organization by providing centralized services that leverage IQVIA's scale.

We have a team of over 1900+ employees, across 50 countries providing the core infrastructure & technology for IQVIA organization of 90,000+ employees.

Role Overview

We are seeking a dynamic and experienced professional to join our team. In this role, you will align our Enterprise System solutions (CRM & CPQ) with the goals of our internal business stakeholders by analyzing and developing innovative integrated software solutions.

As a Business Analyst (BA), your mission is to provide an excellent user experience to our internal customers through state-of-the-art and standardized business requirement gathering processes. This will ensure the delivery of business solutions that meet customer objectives, resulting in high satisfaction, trust, and confidence in IQVIA Enterprise Systems.

You will be joining the Enterprise Business Technology team under GTO, which delivers Enterprise Systems that manage Opportunity & Revenue Lifecycle Management related processes.

Benefits

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Job Profile

1. Project activities:
   • Requirement Gathering: Arrange meetings and workshops with clients and stakeholders, understand their requirements and work with Product Managers to prioritize them.
   • Requirement Analysis: Analyze requirements and map technical dependencies.
   • Requirement Documenting: Create and maintain product and sprint backlog for each solution/system.
   • User tests: Coordinate and facilitate UAT testing with stakeholders to ensure that the product meets user expectations. Review training material development.
   • Operations: Support day-to-day operations of the project and provide status updates to management when requested. Play an active role in project plans setup, priorities, timelines assessments, and resource allocations.

1. Business Development activities:
   • Merger & Acquisition: Facilitate the onboarding process for newly acquired companies by conducting a fit-gap analysis to assess their existing processes, systems, and capabilities in comparison to IQVIA's enterprise solutions.
   • Demos: Provide product demos to stakeholders and clearly articulate value propositions during business development. Ensure platform capabilities are showcased effectively and customers understand expected outcomes.
   • Operations: Assist and guide business champions, sales, and strategic pricing teams to ensure IQVIA's enterprise systems drive revenue recognition efficiently.

1. Manage End-to-End Induction Operations:
   • Product QA: Provide acceptance criteria for requirements, work with developers and QA to ensure validation.
   • Product evolution and enhancements: Submit requests for improvements to enhance user experience and optimize processes.
   • Thought Leadership: Develop knowledge of healthcare technology trends and solutions.

Qualifications

• Bachelor’s degree in engineering or information technology
• 3-5 years’ experience in business requirements gathering, management, and client interaction

• Analytical Thinking and Problem Solving: Creative thinking, decision-making, system thinking, and problem-solving skills.

• Behavioral Characteristics: Personal accountability, trustworthiness, time management, adaptability, continuous learning, and ability to work in fast-paced, cross-functional teams.

• Business Knowledge: Business acumen, knowledge of IQVIA or relevant industry solutions like Salesforce Sales Cloud (CRM) and Pricing Solutions.

• Knowledge of Agile methodologies (PMI, SCRUM, Prince, SAFe)

• Communication and Interaction Skills: Excellent verbal, non-verbal, written communication, leadership, influencing, teamwork, negotiation, and conflict resolution skills.

• Tools and Technology: Proficiency in MS Office, business analysis tools, JIRA, Confluence, Visio, and quick learner of new software. Experience in high-growth tech environments is beneficial.

Product-specific Differentiations

• Business Knowledge: Salesforce Opportunity Lifecycle Management, Conga Revenue Lifecycle Management (CPQ).

• Tools and Technology: Salesforce Admin 201 certification (mandatory), Salesforce Business Analyst (recommended), Conga CPQ (recommended), Salesforce CPQ (optional).

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence, creating connections to accelerate medical development and improve patient outcomes worldwide. Learn more at https://jobs.iqvia.com