Bilingual Business Development Representative – English-Portuguese

TeleTech Holdings, Inc.; São Paulo; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

TTEC in Sao Paulo, Brazil is seeking a Bilingual Business Development Representative – English-Portuguese to manage and develop partner relationships for a globally recognized technology brand, helping bring humanity to business. You will onboard new partners, expand use of features and solutions, and create lead lists while enriching contacts with brand details and decision-maker data.

You’ll work with cross-functional teams to ensure partner success and achieve product goals.

Qualificações

• Fluent verbal and written communication in English and Portuguese.
• Knowledge of the sales sector, including prospecting and account development.
• Completed or ongoing higher education.
• Team spirit and proactivity.
• Ability to adapt to change.
• Ability to multitask, prioritize and manage time effectively.

Responsabilidades

• Developing and executing the strategy for onboarding new partners or improving solutions offered to current clients, and to expand the use of additional features and solutions
• Communicate results and performance to the leadership team through weekly meetings, providing insights and recommendations for improvement
• Record and update daily activities in the CRM platform to ensure visibility into performance, maintain historical records, and support data-driven decision-making and to keep all customer opportunities up to date
• Create lead lists with customers who align well with the product
• Enrich leads by researching relevant information such as brand details, challenges, news, payment methods, and contact information for decision-makers
• Accompany customers throughout the initial journey, resolving technical and operational queries, engaging internal teams when necessary, and ensuring effective handoffs.
• Responsible for ensuring that customers successfully complete the initial use of the product and for monitoring their results after activation

Conhecimentos

Fluent English

Fluent Portuguese

Sales experience

Multitasking

Formação académica

Completed or ongoing higher education

Descrição da oferta de emprego

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Business Development Representative – English-Portuguese working in our offices in Sao Paulo, Brazil, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Looking for an opportunity to manage a global relationship with a globally recognized technology brand? We are seeking a dynamic and results-oriented individual to manage and develop our partner relationships. This position involves sourcing, sourcing and acquiring new partners, developing regional partner pipelines and executing strategic plans to achieve key product goals. You will work closely with cross-functional client teams to ensure partner success and achieve goals.

During a Typical Day, You’ll

• Developing and executing the strategy for onboarding new partners or improving solutions offered to current clients, and to expand the use of additional features and solutions
• Communicate results and performance to the leadership team through weekly meetings, providing insights and recommendations for improvement
• Record and update daily activities in the CRM platform to ensure visibility into performance, maintain historical records, and support data-driven decision-making and to keep all customer opportunities up to date
• Create lead lists with customers who align well with the product
• Enrich leads by researching relevant information such as brand details, challenges, news, payment methods, and contact information for decision-makers
• Accompany customers throughout the initial journey, resolving technical and operational queries, engaging internal teams when necessary, and ensuring effective handoffs.
• Responsible for ensuring that customers successfully complete the initial use of the product and for monitoring their results after activation

What You Bring to the Role

• Fluent verbal and written communication in English and Portuguese, as you will be in daily contact with international clients
• Knowledge of the sales sector, including prospecting and account development
• Completed or ongoing higher education
• Team spirit and proactivity
• Ability to adapt to change
• Ability to multitask, prioritize and manage time effectively

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Competitive salary and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view…

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