Benefits Assistant

Jobtailor; São Paulo; Presencial; BRL 35 712 - 58 032; Tempo integral

Resumo da oferta

Jobtailor Brazil is seeking a customer service specialist to support beneficiaries of health, dental, life insurance and related products.

You will assist with insurer/provider interactions, help locate providers, and answer questions about health plans and the mobile app, including scheduling appointments. The role requires teamwork, good communication, and the ability to follow defined workflows in a hybrid setup (2 days on-site weekly) from 11:00 to 20:00.

Qualificações

• Experience in customer service, preferably in healthcare or insurance.
• Basic Excel knowledge.
• Strong communication and organizational skills.
• Willingness to follow defined workflows.

Responsabilidades

• Provide empathetic assistance to beneficiaries of health, dental, life insurance and other products.
• Provide prompt support in interactions with insurers and providers (in-network providers, authorization of exams, surgery status, etc.).
• Assist in locating providers and directing cases to insurers' health programs, following established workflows.
• Clarify beneficiaries' questions about using the health plan and the mobile app.
• Support scheduling of appointments, exams and executive check-ups.
• Perform quick triage of new cases and follow the established handover process to transfer cases to the team with all necessary information.
• Work with the Boon benefit (Wellhub), handling access issues, benefit inquiries, and scheduling via the platform.
• Record service interactions in the platform, following established workflows.

Conhecimentos

Customer service

Healthcare/insurance knowledge

Communication

Organization

Ferramentas

Excel

Descrição da oferta de emprego

Responsibilities

• Support empathetic assistance to beneficiaries of health, dental, life insurance and other products.
• Provide prompt support in interactions with insurers and providers (in-network providers, authorization of exams, surgery status, etc.).
• Assist in locating providers and directing cases to insurers' health programs, following established workflows.
• Clarify beneficiaries' questions about using the health plan and the mobile app.
• Support scheduling of appointments, exams and executive check-ups.
• Perform quick triage of new cases and follow the established handover process to transfer cases to the team with all necessary information.
• Work with the Boon benefit (Wellhub), handling access issues, benefit inquiries, and scheduling via the platform.
• Record service interactions in the platform, following established workflows.

Requirements

• Preferred: Previous experience in customer service (preferably in healthcare or insurance).
• Basic knowledge of Excel.
• Good communication, organization, agility, and willingness to follow defined workflows.
• Availability to work in a hybrid model (2 days on-site per week) with working hours from 11:00 to 20:00.